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标题: 2017年2月19年osmo m開機雲臺胡亂擺，自助寄修 [打印本页]

作者: cherry wang 时间: 2017-2-22
标题: 2017年2月19年osmo m開機雲臺胡亂擺，自助寄修
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m入手不到半年，开机云台胡乱摆，感觉云台都要摆掉了。在出这个问题的前一次用的时候云台就开始出问题，但是按复位后，就又能正常使用。当时不知道是云台出毛病了。\r\n拍給售後的視頻在IPAD上，所以沒有上傳上來\r\n"},{"nameindex":"_2_255589","type":2,"imgsrc":"201702/22/163631dyv91yvgbk0lbv07.png","multi_size":{"small":"201702/22/163631dyv91yvgbk0lbv07.png@!550","large":"201702/22/163631dyv91yvgbk0lbv07.png@!1920","extra_large":"201702/22/163631dyv91yvgbk0lbv07.png@!2560","wide_450_360":"201702/22/163631dyv91yvgbk0lbv07.png@!450x360","medium":"201702/22/163631dyv91yvgbk0lbv07.png@!1200","square_360_360":"201702/22/163631dyv91yvgbk0lbv07.png@!360x360","standard_640_360":"201702/22/163631dyv91yvgbk0lbv07.png@!640x360"},"url":"201702/22/163631dyv91yvgbk0lbv07.png","desc":"家了大疆威信服務號，在手機上申請了自助寄修"},{"nameindex":"_2_255590","type":2,"imgsrc":"201702/22/163730xac5a5tgihvci4ah.png","multi_size":{"small":"201702/22/163730xac5a5tgihvci4ah.png@!550","large":"201702/22/163730xac5a5tgihvci4ah.png@!1920","extra_large":"201702/22/163730xac5a5tgihvci4ah.png@!2560","wide_450_360":"201702/22/163730xac5a5tgihvci4ah.png@!450x360","medium":"201702/22/163730xac5a5tgihvci4ah.png@!1200","square_360_360":"201702/22/163730xac5a5tgihvci4ah.png@!360x360","standard_640_360":"201702/22/163730xac5a5tgihvci4ah.png@!640x360"},"url":"201702/22/163730xac5a5tgihvci4ah.png","desc":"由於是前一天晚上申請的自助寄修，所以170220順豐來收的快遞"},{"nameindex":"_2_255591","type":2,"imgsrc":"201702/22/163926pu8ok7sfv87uxzxu.png","multi_size":{"small":"201702/22/163926pu8ok7sfv87uxzxu.png@!550","large":"201702/22/163926pu8ok7sfv87uxzxu.png@!1920","extra_large":"201702/22/163926pu8ok7sfv87uxzxu.png@!2560","wide_450_360":"201702/22/163926pu8ok7sfv87uxzxu.png@!450x360","medium":"201702/22/163926pu8ok7sfv87uxzxu.png@!1200","square_360_360":"201702/22/163926pu8ok7sfv87uxzxu.png@!360x360","standard_640_360":"201702/22/163926pu8ok7sfv87uxzxu.png@!640x360"},"url":"201702/22/163926pu8ok7sfv87uxzxu.png","desc":"今天，170222快遞被售後簽收"},{"nameindex":"_2_255592","type":2,"imgsrc":"201702/22/164008a8ej8p89t8tp39pj.jpg","multi_size":{"small":"201702/22/164008a8ej8p89t8tp39pj.jpg@!550","large":"201702/22/164008a8ej8p89t8tp39pj.jpg@!1920","extra_large":"201702/22/164008a8ej8p89t8tp39pj.jpg@!2560","wide_450_360":"201702/22/164008a8ej8p89t8tp39pj.jpg@!450x360","medium":"201702/22/164008a8ej8p89t8tp39pj.jpg@!1200","square_360_360":"201702/22/164008a8ej8p89t8tp39pj.jpg@!360x360","standard_640_360":"201702/22/164008a8ej8p89t8tp39pj.jpg@!640x360"},"url":"201702/22/164008a8ej8p89t8tp39pj.jpg","desc":"包裝盒上的一些編碼"},{"nameindex":"_2_255593","type":2,"imgsrc":"201702/22/164034q9397mu3oou213om.jpg","multi_size":{"small":"201702/22/164034q9397mu3oou213om.jpg@!550","large":"201702/22/164034q9397mu3oou213om.jpg@!1920","extra_large":"201702/22/164034q9397mu3oou213om.jpg@!2560","wide_450_360":"201702/22/164034q9397mu3oou213om.jpg@!450x360","medium":"201702/22/164034q9397mu3oou213om.jpg@!1200","square_360_360":"201702/22/164034q9397mu3oou213om.jpg@!360x360","standard_640_360":"201702/22/164034q9397mu3oou213om.jpg@!640x360"},"url":"201702/22/164034q9397mu3oou213om.jpg","desc":"卡手機處的編碼"},{"nameindex":"_2_255594","type":2,"imgsrc":"201702/22/164058tvvdbybqqv1un1yv.jpg","multi_size":{"small":"201702/22/164058tvvdbybqqv1un1yv.jpg@!550","large":"201702/22/164058tvvdbybqqv1un1yv.jpg@!1920","extra_large":"201702/22/164058tvvdbybqqv1un1yv.jpg@!2560","wide_450_360":"201702/22/164058tvvdbybqqv1un1yv.jpg@!450x360","medium":"201702/22/164058tvvdbybqqv1un1yv.jpg@!1200","square_360_360":"201702/22/164058tvvdbybqqv1un1yv.jpg@!360x360","standard_640_360":"201702/22/164058tvvdbybqqv1un1yv.jpg@!640x360"},"url":"201702/22/164058tvvdbybqqv1un1yv.jpg","desc":"卡手機處的編碼"},{"nameindex":"_2_255595","type":2,"imgsrc":"201702/22/164116nau8hzyoccnyju4a.jpg","multi_size":{"small":"201702/22/164116nau8hzyoccnyju4a.jpg@!550","large":"201702/22/164116nau8hzyoccnyju4a.jpg@!1920","extra_large":"201702/22/164116nau8hzyoccnyju4a.jpg@!2560","wide_450_360":"201702/22/164116nau8hzyoccnyju4a.jpg@!450x360","medium":"201702/22/164116nau8hzyoccnyju4a.jpg@!1200","square_360_360":"201702/22/164116nau8hzyoccnyju4a.jpg@!360x360","standard_640_360":"201702/22/164116nau8hzyoccnyju4a.jpg@!640x360"},"url":"201702/22/164116nau8hzyoccnyju4a.jpg","desc":"電池上的編碼"},{"nameindex":"_2_255596","type":2,"imgsrc":"201702/22/164134hq22yr8r0iygwqwy.jpg","multi_size":{"small":"201702/22/164134hq22yr8r0iygwqwy.jpg@!550","large":"201702/22/164134hq22yr8r0iygwqwy.jpg@!1920","extra_large":"201702/22/164134hq22yr8r0iygwqwy.jpg@!2560","wide_450_360":"201702/22/164134hq22yr8r0iygwqwy.jpg@!450x360","medium":"201702/22/164134hq22yr8r0iygwqwy.jpg@!1200","square_360_360":"201702/22/164134hq22yr8r0iygwqwy.jpg@!360x360","standard_640_360":"201702/22/164134hq22yr8r0iygwqwy.jpg@!640x360"},"url":"201702/22/164134hq22yr8r0iygwqwy.jpg","desc":"購買清單"},{"nameindex":"_2_255597","type":2,"imgsrc":"201702/22/164149jpc7v2ffckfm8k8k.jpg","multi_size":{"small":"201702/22/164149jpc7v2ffckfm8k8k.jpg@!550","large":"201702/22/164149jpc7v2ffckfm8k8k.jpg@!1920","extra_large":"201702/22/164149jpc7v2ffckfm8k8k.jpg@!2560","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作者: cherry wang 时间: 2017-3-2
标题: 2017.3.2 osmo m經歷12天已修好返回

寄回來，比寄去時多了一個這樣的單子

盒子怎麼變的如此的臟，是快遞還是售後的問題。

盒子有一個角有磕碰想問夏清，更換的組件質保多久？整機又是質保多久？

作者: 冬瑞 时间: 2017-3-7
本帖最后由冬瑞于 2017-3-7 11:41 编辑

楼主，您好！很抱歉让您久等了，您的案例我们是23号收件的，24号就给您定损完成了，之后进行维修检测等等，28号给您发货寄出，是正常流程的哈。关于包装盒脏的问题，我已反馈给相关同事帮您看看哈。Osmo组件质保看我们售后服务政策中主要部件保修期限表，祝您生活愉快！

作者: 冬瑞 时间: 2017-3-7
楼主，您好！看到您的案例是已维修完成寄回状态哈。您的CAS-462501-X0X1D2发出相关帖子我帮您合并到这个帖子http://bbs.dji.com/thread-113992-1-1.html中了哈。

作者: cherry wang 时间: 2017-3-7

冬瑞超级版主2017-3-7 11:47
楼主，您好！看到您的案例是已维修完成寄回状态哈。您的CAS-462501-X0X1D2发出相关帖子我帮您合并到这个帖子http://bbs.dji.com/thread-113992-1-1.html中了哈。

好的谢谢哈，以前也是打算发一个的，然后就发着发着就没了，就后来重新又发了一个

作者: cherry wang 时间: 2017-3-7

冬瑞超级版主2017-3-7 11:39
楼主，您好！很抱歉让您久等了，您的案例我们是23号收件的，24号就给您定损完成了，之后进行维修检测等等，28号给您发货寄出，是正常流程的哈。关于包装盒脏的问题，我已反馈给相关同事帮您看看哈。Osmo组件质保看我们售后服务政策中主要部件保修期限表，祝您生活愉快！
[图片]

请问维修后换的东西呢？怎么质保的

作者: 冬瑞 时间: 2017-3-7

cherry wangOsmo手机云台2017-3-7 16:23
请问维修后换的东西呢？怎么质保的

如果是付费维修，新的配件还是按照主要部件保修期限表算，如果是免费是按照产品购买日期时间算。关于保修的详细问题可以查看我们官网售后政策http://www.dji.com/cn/service/policy

作者: cherry wang 时间: 2017-3-9

冬瑞超级版主2017-3-7 18:25
如果是付费维修，新的配件还是按照主要部件保修期限表算，如果是免费是按照产品购买日期时间算。关于保修的详细问题可以查看我们官网售后政策http://www.dji.com/cn/service/policy

[图片]

谢谢，知道了

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