大疆社区

标题: 升级升挂了以后返厂报价惊人 [打印本页]

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作者: 幻影影视    时间: 2017-5-10
标题: 升级升挂了以后返厂报价惊人


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---

作者: 夏清    时间: 2017-5-10


楼主，从您贴出的报价单看，您的相机已经过保了，所以需要付费处理
我查了您的飞行器激活时间是：2015-05-12
如果您当时升级遇到问题，可以及时联系我们，保内非人为原因的问题，我们肯定会帮您妥善处理，现在您的飞行器、云台部分都过保了

---

作者: 幻影影视    时间: 2017-5-10

夏清超级版主2017-5-10 15:44
楼主，从您贴出的报价单看，您的相机已经过保了，所以需要付费处理
我查了您的飞行器激活时间是：2015-05-12
如果您当时升级遇到问题，可以及时联系我们，保内非人为原因的问题，我们肯定会帮您妥善处理，现在您的飞行器、云台部分都过保了

但是，该云台在osmo上可以继续使用，录制，云台水平俯仰均正常，但是在悟上没法使用，所以仅为固件升级问题，

---

作者: 冬瑞    时间: 2017-5-10

幻影影视悟12017-5-10 15:54
但是，该云台在osmo上可以继续使用，录制，云台水平俯仰均正常，但是在悟上没法使用，所以仅为固件升级问题，

烦请楼主导出升级log文件给我，我帮您核实一下。

---

作者: 幻影影视    时间: 2017-5-10

夏清超级版主2017-5-10 15:44
楼主，从您贴出的报价单看，您的相机已经过保了，所以需要付费处理
我查了您的飞行器激活时间是：2015-05-12
如果您当时升级遇到问题，可以及时联系我们，保内非人为原因的问题，我们肯定会帮您妥善处理，现在您的飞行器、云台部分都过保了

http://bbs.dji.com/thread-37706-1-1.html之前的帖子，我也和技术联系了，他告诉我，再重新升级，重新升级，一直失败后让我等更新的固件，不用返厂，

---

作者: 幻影影视    时间: 2017-5-10

冬瑞超级版主2017-5-10 15:58
烦请楼主导出升级log文件给我，我帮您核实一下。

Result: Success.

========== 2014.01.01 00:00:04 remo-con disconnect======
Packet: WM610_FW_V01.03.00.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.08.06 16:26:03 =====================
Packet: WM610_FW_V01.03.00.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.08.06 18:05:25 =====================
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...
Result: Success.

========== 2015.08.06 18:07:39 =====================
Packet: WM610_FW_V01.03.00.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.08.06 18:08:44 =====================
Packet: WM610_FW_V01.03.00.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.08.06 18:09:24 =====================
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...
Result: Success.

========== 2015.08.06 18:11:31 =====================
Packet: WM610_FW_V01.03.00.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:04 remo-con disconnect======
Packet: WM610_FW_V01.03.00.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:04 remo-con disconnect======
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...
Result: Success.

========== 2015.08.06 18:14:54 =====================
Packet: WM610_FW_V01.03.00.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.08.06 18:15:39 =====================
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:04 remo-con disconnect======
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...
Result: Success.

========== 2015.09.09 14:19:14 =====================
Packet: WM610_FW_V01.04.00.10.bin
Upgrading ...
Result: Success.

========== 2015.09.18 01:48:36 =====================
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...

========== 2015.09.18 01:49:47 =====================
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...

========== 2015.09.18 01:52:12 =====================
Packet: WM610_FW_V01.03.00.00.bin

========== 2015.09.18 01:53:36 =====================
Packet: WM610_FW_V01.03.00.00.bin

========== 2015.09.18 01:55:09 =====================
Packet: WM610_FW_V01.03.00.00.bin

========== 2015.09.18 02:03:34 =====================
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...
Result: Success.

========== 2015.09.18 02:26:20 =====================
Packet: WM610_FW_V01.04.00.10.bin
Upgrading ...
Result: Success.

========== 2015.09.18 02:32:53 =====================
Packet: WM610_FW_V01.04.00.10.bin
Upgrading ...
Result: Success.

========== 2015.09.18 02:35:08 =====================
Packet: WM610_FW_V01.04.00.10.bin
Upgrading ...
Result: Success.

========== 2015.09.18 02:37:34 =====================
Packet: WM610_FW_V01.04.00.10.bin
Upgrading ...
Result: Success.

========== 2015.09.18 02:40:24 =====================
Packet: WM610_FW_V01.04.00.10.bin
Upgrading ...
Result: Success.

========== 2015.09.18 02:44:04 =====================
Packet: WM610_FW_V01.04.00.10.bin
Upgrading ...
Result: Success.

========== 2015.09.18 02:51:19 =====================
Packet: WM610_FW_V01.04.00.10.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.12.08 13:09:51 =====================
Packet: WM610_FW_V01.05.00.30.bin
Upgrading ...
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2015.12.08 13:16:14 =====================
Packet: WM610_FW_V01.05.00.30.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:07 remo-con disconnect======
Packet: WM610_FW_V01.05.00.30.bin

========== 2014.01.01 00:00:06 remo-con disconnect======
Packet: WM610_FW_V01.05.00.30.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:06 remo-con disconnect======
Packet: WM610_FW_V01.05.00.30.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2015.12.08 14:22:17 =====================
Packet: WM610_FW_V01.05.00.30.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2015.12.24 02:28:30 =====================
Packet: WM610_FW_V01.06.00.40.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2015.12.24 02:32:09 =====================
Packet: WM610_FW_V01.06.00.40.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2015.12.24 02:40:26 =====================
Packet: WM610_FW_V01.06.00.40.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2015.12.24 02:49:23 =====================
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2015.12.24 02:55:57 =====================
Packet: WM610_FW_V01.03.00.00.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:09 remo-con disconnect======
Packet: WM610_FW_V01.08.01.00.bin
Upgrading ...
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2016.08.05 18:30:02 =====================
Packet: WM610_FW_V01.09.01.30.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2017.05.03 23:47:36 =====================
Packet: WM610_FW_V01.10.01.40.bin
Upgrading ...
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2017.05.03 23:53:58 =====================
Packet: WM610_FW_V01.10.01.40.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2017.05.03 23:54:49 =====================
Packet: WM610_FW_V01.10.01.40.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:07 remo-con disconnect======
Packet: WM610_FW_V01.10.01.40.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2017.05.04 00:18:02 =====================
Packet: WM610_FW_V01.10.01.40.bin

========== 2017.05.04 00:18:32 =====================
Packet: WM610_FW_V01.10.01.40.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2017.05.04 00:22:45 =====================
Packet: WM610_FW_V01.02.00.17.bin
Result: Corrupted.
Firmware bin file is corrupted, download it again from the DJI offical website.

========== 2017.05.04 00:23:13 =====================
Packet: WM610_FW_V01.02.00.17.bin
Result: Corrupted.
Firmware bin file is corrupted, download it again from the DJI offical website.

========== 2017.05.04 00:24:47 =====================
Packet: WM610_FW_V01.02.00.17.bin
Result: Corrupted.
Firmware bin file is corrupted, download it again from the DJI offical website.

========== 2017.05.04 00:26:08 =====================
Packet: WM610_FW_V01.02.00.17.bin
Result: Corrupted.
Firmware bin file is corrupted, download it again from the DJI offical website.

---

作者: 冬瑞    时间: 2017-5-10

幻影影视悟12017-5-10 16:02
Result: Success.

========== 2014.01.01 00:00:04 remo-con disconnect======
Packet: WM610_FW_V01.03.00.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.08.06 16:26:03 =====================
Packet: WM610_FW_V01.03.00.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.08.06 18:05:25 =====================
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...
Result: Success.

========== 2015.08.06 18:07:39 =====================
Packet: WM610_FW_V01.03.00.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.08.06 18:08:44 =====================
Packet: WM610_FW_V01.03.00.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.08.06 18:09:24 =====================
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...
Result: Success.

========== 2015.08.06 18:11:31 =====================
Packet: WM610_FW_V01.03.00.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:04 remo-con disconnect======
Packet: WM610_FW_V01.03.00.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:04 remo-con disconnect======
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...
Result: Success.

========== 2015.08.06 18:14:54 =====================
Packet: WM610_FW_V01.03.00.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.08.06 18:15:39 =====================
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:04 remo-con disconnect======
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...
Result: Success.

========== 2015.09.09 14:19:14 =====================
Packet: WM610_FW_V01.04.00.10.bin
Upgrading ...
Result: Success.

========== 2015.09.18 01:48:36 =====================
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...

========== 2015.09.18 01:49:47 =====================
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...

========== 2015.09.18 01:52:12 =====================
Packet: WM610_FW_V01.03.00.00.bin

========== 2015.09.18 01:53:36 =====================
Packet: WM610_FW_V01.03.00.00.bin

========== 2015.09.18 01:55:09 =====================
Packet: WM610_FW_V01.03.00.00.bin

========== 2015.09.18 02:03:34 =====================
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...
Result: Success.

========== 2015.09.18 02:26:20 =====================
Packet: WM610_FW_V01.04.00.10.bin
Upgrading ...
Result: Success.

========== 2015.09.18 02:32:53 =====================
Packet: WM610_FW_V01.04.00.10.bin
Upgrading ...
Result: Success.

========== 2015.09.18 02:35:08 =====================
Packet: WM610_FW_V01.04.00.10.bin
Upgrading ...
Result: Success.

========== 2015.09.18 02:37:34 =====================
Packet: WM610_FW_V01.04.00.10.bin
Upgrading ...
Result: Success.

========== 2015.09.18 02:40:24 =====================
Packet: WM610_FW_V01.04.00.10.bin
Upgrading ...
Result: Success.

========== 2015.09.18 02:44:04 =====================
Packet: WM610_FW_V01.04.00.10.bin
Upgrading ...
Result: Success.

========== 2015.09.18 02:51:19 =====================
Packet: WM610_FW_V01.04.00.10.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.12.08 13:09:51 =====================
Packet: WM610_FW_V01.05.00.30.bin
Upgrading ...
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2015.12.08 13:16:14 =====================
Packet: WM610_FW_V01.05.00.30.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:07 remo-con disconnect======
Packet: WM610_FW_V01.05.00.30.bin

========== 2014.01.01 00:00:06 remo-con disconnect======
Packet: WM610_FW_V01.05.00.30.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:06 remo-con disconnect======
Packet: WM610_FW_V01.05.00.30.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2015.12.08 14:22:17 =====================
Packet: WM610_FW_V01.05.00.30.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2015.12.24 02:28:30 =====================
Packet: WM610_FW_V01.06.00.40.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2015.12.24 02:32:09 =====================
Packet: WM610_FW_V01.06.00.40.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2015.12.24 02:40:26 =====================
Packet: WM610_FW_V01.06.00.40.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2015.12.24 02:49:23 =====================
Packet: WM610_FW_V01.03.00.00.bin
Upgrading ...
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2015.12.24 02:55:57 =====================
Packet: WM610_FW_V01.03.00.00.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:09 remo-con disconnect======
Packet: WM610_FW_V01.08.01.00.bin
Upgrading ...
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2016.08.05 18:30:02 =====================
Packet: WM610_FW_V01.09.01.30.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2017.05.03 23:47:36 =====================
Packet: WM610_FW_V01.10.01.40.bin
Upgrading ...
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2017.05.03 23:53:58 =====================
Packet: WM610_FW_V01.10.01.40.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2017.05.03 23:54:49 =====================
Packet: WM610_FW_V01.10.01.40.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:07 remo-con disconnect======
Packet: WM610_FW_V01.10.01.40.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2017.05.04 00:18:02 =====================
Packet: WM610_FW_V01.10.01.40.bin

========== 2017.05.04 00:18:32 =====================
Packet: WM610_FW_V01.10.01.40.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2017.05.04 00:22:45 =====================
Packet: WM610_FW_V01.02.00.17.bin
Result: Corrupted.
Firmware bin file is corrupted, download it again from the DJI offical website.

========== 2017.05.04 00:23:13 =====================
Packet: WM610_FW_V01.02.00.17.bin
Result: Corrupted.
Firmware bin file is corrupted, download it again from the DJI offical website.

========== 2017.05.04 00:24:47 =====================
Packet: WM610_FW_V01.02.00.17.bin
Result: Corrupted.
Firmware bin file is corrupted, download it again from the DJI offical website.

========== 2017.05.04 00:26:08 =====================
Packet: WM610_FW_V01.02.00.17.bin
Result: Corrupted.
Firmware bin file is corrupted, download it again from the DJI offical website.

好的，已反馈给相关同事帮您核实。

---

作者: 幻影影视    时间: 2017-5-10

夏清超级版主2017-5-10 15:44
楼主，从您贴出的报价单看，您的相机已经过保了，所以需要付费处理
我查了您的飞行器激活时间是：2015-05-12
如果您当时升级遇到问题，可以及时联系我们，保内非人为原因的问题，我们肯定会帮您妥善处理，现在您的飞行器、云台部分都过保了

问题只出在固件上，请别拿保修期来搪塞我

---

作者: 我买了care    时间: 2017-5-12
我的p4p有一次也是升级时卡死。等了大概20分钟还是99%。ipad直连飞行器。后来断电再开机各种错误。我尝试降级后刷进去再升级完美解决。看来固件不要乱升。升级固件导致问题dji也不管。过保后不会再升级固件

---

作者: 幻影影视    时间: 2017-5-14

夏清超级版主2017-5-10 15:44
楼主，从您贴出的报价单看，您的相机已经过保了，所以需要付费处理
我查了您的飞行器激活时间是：2015-05-12
如果您当时升级遇到问题，可以及时联系我们，保内非人为原因的问题，我们肯定会帮您妥善处理，现在您的飞行器、云台部分都过保了

620983这个案例号，催催吧，固件恢复成什么样子了，什么情况，请答复，前几天有大疆创新的给我打电话，说是同意进行固件修复，但是已经隔了五天了，修复成什么样了，请答复

---

作者: 夏清    时间: 2017-5-14

幻影影视悟12017-5-14 15:27
620983这个案例号，催催吧，固件恢复成什么样子了，什么情况，请答复，前几天有大疆创新的给我打电话，说是同意进行固件修复，但是已经隔了五天了，修复成什么样了，请答复

您好，我看到您的案例一开始您选择不维修，后来我们说可以尝试修复固件来改善，目前已经由专门的同事帮您处理的，我帮您加急一下

---

作者: 幻影影视    时间: 2017-5-21

夏清超级版主2017-5-14 19:17
您好，我看到您的案例一开始您选择不维修，后来我们说可以尝试修复固件来改善，目前已经由专门的同事帮您处理的，我帮您加急一下

终于回来了，在我的一致坚持下，固件恢复，收到货后迅速检验，发现，，有图传了，问题解决了

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