大疆社区

标题: 四美关注下。新买的眼镜 有质量问题 客服不让退!!!这就是你们产品??? [打印本页]

作者: 李华龙    时间: 2017-5-22
标题: 四美关注下。新买的眼镜 有质量问题 客服不让退!!!这就是你们产品???
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作者: hdl0769    时间: 2017-5-22
先换货,换回来的不激活,就可以退货了!一般人我不告诉他
作者: 沙皮狗的小马甲    时间: 2017-5-22
这个客服有点过分啊,胡搅蛮缠强词夺理。
作者: focus0936    时间: 2017-5-22
本帖最后由 focus0936 于 2017-5-22 15:17 编辑

退貨是有区分的....有一种民法規定的瑕疵担保...大疆客服說的是邮购常说的无理由退货期,这才是需要不影响二次銷貨的要求,所以可以反推..大疆內心还是想直接把瑕疵品卖給下一位..直到有人接受,不退換货為止...如果这是大疆的态度,那也还好.全中国的企业大概都这么搞,法律是保护有錢人,这话也再次得到印证了.次极,无良商品made in china 將无法在世人心中抺去.
作者: 飞轩号    时间: 2017-5-22
hdl0769精灵3 SE2017-5-22 15:05
先换货,换回来的不激活,就可以退货了!一般人我不告诉他
牛人
作者: 6093hj    时间: 2017-5-22
眼神真好亮点都看得见吗
作者: 爱的水精灵    时间: 2017-5-22
现在大疆花费大量的金钱养一群看门狗,不让我们随意投诉,不然就像截图那么汪汪咬你
作者: FLYING DOG312    时间: 2017-5-22
楼主哥,你先换个新的,然后去闲鱼上还能卖个高价。
作者: jpno1    时间: 2017-5-22
FLYING DOG312精灵4 Pro2017-5-22 15:53
楼主哥,你先换个新的,然后去闲鱼上还能卖个高价。
就是. 赶紧换. 换回来马上扔淘宝3500. 未激活的新品值钱呢.
作者: 冰心    时间: 2017-5-22
消法都是支持7天退货的,何况是有质量问题的。企业政策能比得过国家法规,大疆也是牛啊!激活就算影响二次销售!笑话,不激活那里能知道产品有质量问题,不激活能够正常使用?现在的企业都学苹果要激活使用,可以规避不影响二次销售退货,除非大疆使用产品都不用激活,学苹果也要不违反中国法律吧。
作者: 石榴姐    时间: 2017-5-22
本帖最后由 石榴姐 于 2017-5-22 16:09 编辑

楼主,图片我们暂时没有看到,您是否上传成功了呢?请您放心,如果屏幕确实有坏点,这个问题我们一定会帮您解决处理好的。您目前是否有将眼镜发回来?我们的退换货都是有政策的,您可以先寄回,我们检测一下后会根据售后政策帮您妥善处理了。
作者: 冰心    时间: 2017-5-22
6093hjMavic Pro2017-5-22 15:38
眼神真好亮点都看得见吗
亮点很好检测,使用全黑图片就能看得见。一般检查液晶屏使用纯白图片(坏点检查),纯黑图片(亮点检查)。进阶检查使用纯红、纯蓝、纯绿,3个图片检查色点,名词解释色点:色点是在个别颜色下出现亮点,不一定在纯黑、纯白下出现,可能在纯蓝、纯红、纯绿出现。色点=亮点。
作者: 夏清    时间: 2017-5-22
楼主您好,我已经将您的情况转达给相关同事了,我们会联系您处理好您的问题
作者: 李华龙    时间: 2017-5-22
夏清超级版主2017-5-22 16:19
楼主您好,我已经将您的情况转达给相关同事了,我们会联系您处理好您的问题
奇怪 我的帖子 被移到哪里去了。怎么找不到了?
作者: fans316bcf57    时间: 2018-11-8
怎么办,,




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