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标题: 御在马来双子塔280米高空自动降落炸鸡，返修定损过程拖三拖四，让你没信心了。 [打印本页]

作者: lannajimmy 时间: 2017-6-10
标题: 御在马来双子塔280米高空自动降落炸鸡，返修定损过程拖三拖四，让你没信心了。
[{"nameindex":"_1_1","type":1,"imgsrc":"","url":"","desc":"在吉隆坡念书炸鸡，见网上自助返修流程合理，托朋友带回深圳大疆。整个环节，大疆连报价单都没办法遵守流程时限，联系的客服说话也有出入，接下来维修时间耗时更没信心了。过程如下：\r\n\r\n1）顺丰上门要了机身发到大疆，2pm顺利进入定损环节注明1-2天工作日。（截图一）\r\n2）第2天5pm联系了客服nicole，说已经定损完毕“马上发邮件”。（截图二）\r\n3）第3天2pm联系了客服edison，说是“误会一场”需要进入数据分析环节3-5工作日。由于朋友婚礼将进，就要求取消要数据分析，直接给我报价单。（截图三）\r\n4）第4天，联系了客服edison，说在数据分析已经到了 “通知阶段” 还需要 1-2 工作日。解释了昨天要求取消数据分析直接要报价单，说这个需要审时批准，无法给正确报价单日期。（截图四五）\r\n\r\n本身买了care，如果报价单高于care就转换新care，不懂好时多久，是否拿到翻新机。\r\n\r\n我的报修号CAS-692504-Y2V7M3 ，机身号08QDE3V01200MQ ，之前联系客服是 nicole/edison\r\n\r\n关于如何炸鸡，总结是无人机本身高空自动降落，降落速度异常慢，并非人为。可以参考如下：\r\n\r\n- 5月1日第一次炸：指南针矫正，正常起飞。15分钟后，电量36%，飞机在280米高度，突然自动切换 “降落”模式，而且降落速度异常慢速 0.4 mk/h （正常 10km/h）。试了‘取消键’ / ‘返回键’，重启手机/遥控器，均无改变。飞机把电池耗完坠机草坪上，飞机目测无外伤。\r\n\r\n- 6月1日：指南针矫正，正常起飞。电量26%，飞机手动’返回键‘ 正常，返航指定上空高度300米高。不过降落速度异常慢速0.4 mk/h （正常 10km/h）。打开运动模式，打满降落手杆2次，下降速度一样无改变。紧接飞机不受操控，急速坠机。云台板断开，旋螺桨4边全裂。\r\n\r\n"},{"nameindex":"_2_311090","type":2,"imgsrc":"","multi_size":{"small":"201706/10/134346y9ee2eoe8u5daaad.png@!550","large":"201706/10/134346y9ee2eoe8u5daaad.png@!1920","extra_large":"201706/10/134346y9ee2eoe8u5daaad.png@!2560","wide_450_360":"201706/10/134346y9ee2eoe8u5daaad.png@!450x360","medium":"201706/10/134346y9ee2eoe8u5daaad.png@!1200","square_360_360":"201706/10/134346y9ee2eoe8u5daaad.png@!360x360","standard_640_360":"201706/10/134346y9ee2eoe8u5daaad.png@!640x360"},"url":"201706/10/134346y9ee2eoe8u5daaad.png","desc":"截图一，1-2定损日\r\n"},{"nameindex":"_2_311091","type":2,"imgsrc":"","multi_size":{"small":"201706/10/134421snn9mmdmn55h5z84.jpg@!550","large":"201706/10/134421snn9mmdmn55h5z84.jpg@!1920","extra_large":"201706/10/134421snn9mmdmn55h5z84.jpg@!2560","wide_450_360":"201706/10/134421snn9mmdmn55h5z84.jpg@!450x360","medium":"201706/10/134421snn9mmdmn55h5z84.jpg@!1200","square_360_360":"201706/10/134421snn9mmdmn55h5z84.jpg@!360x360","standard_640_360":"201706/10/134421snn9mmdmn55h5z84.jpg@!640x360"},"url":"201706/10/134421snn9mmdmn55h5z84.jpg","desc":"截图二，客服nicole说马上发报价"},{"nameindex":"_2_311092","type":2,"imgsrc":"","multi_size":{"small":"201706/10/134453x1dgw0yybzinjbbi.jpg@!550","large":"201706/10/134453x1dgw0yybzinjbbi.jpg@!1920","extra_large":"201706/10/134453x1dgw0yybzinjbbi.jpg@!2560","wide_450_360":"201706/10/134453x1dgw0yybzinjbbi.jpg@!450x360","medium":"201706/10/134453x1dgw0yybzinjbbi.jpg@!1200","square_360_360":"201706/10/134453x1dgw0yybzinjbbi.jpg@!360x360","standard_640_360":"201706/10/134453x1dgw0yybzinjbbi.jpg@!640x360"},"url":"201706/10/134453x1dgw0yybzinjbbi.jpg","desc":"截图三：客服edison说是误会，还要3-5天数据分析"},{"nameindex":"_2_311094","type":2,"imgsrc":"","multi_size":{"small":"201706/10/134742jlwt8ky8k7zwkk8k.jpg@!550","large":"201706/10/134742jlwt8ky8k7zwkk8k.jpg@!1920","extra_large":"201706/10/134742jlwt8ky8k7zwkk8k.jpg@!2560","wide_450_360":"201706/10/134742jlwt8ky8k7zwkk8k.jpg@!450x360","medium":"201706/10/134742jlwt8ky8k7zwkk8k.jpg@!1200","square_360_360":"201706/10/134742jlwt8ky8k7zwkk8k.jpg@!360x360","standard_640_360":"201706/10/134742jlwt8ky8k7zwkk8k.jpg@!640x360"},"url":"201706/10/134742jlwt8ky8k7zwkk8k.jpg","desc":"截图四：为了节约时间，取消数据分析，进入报价环节"},{"nameindex":"_2_311096","type":2,"imgsrc":"","multi_size":{"small":"201706/10/134854ovx7lfhjhv21p2jj.jpg@!550","large":"201706/10/134854ovx7lfhjhv21p2jj.jpg@!1920","extra_large":"201706/10/134854ovx7lfhjhv21p2jj.jpg@!2560","wide_450_360":"201706/10/134854ovx7lfhjhv21p2jj.jpg@!450x360","medium":"201706/10/134854ovx7lfhjhv21p2jj.jpg@!1200","square_360_360":"201706/10/134854ovx7lfhjhv21p2jj.jpg@!360x360","standard_640_360":"201706/10/134854ovx7lfhjhv21p2jj.jpg@!640x360"},"url":"201706/10/134854ovx7lfhjhv21p2jj.jpg","desc":"截图5: 已经取消了数据分析，等了第二天要报价单是没有答案。"}]

作者: lannajimmy 时间: 2017-6-10
飞行是快乐的，返修是痛苦的，不忘分享遗作，大疆可以再更好