大疆社区

标题: 说说4P的售后服务，32赞先！ [打印本页]

作者: fkue138 时间: 2017-8-26
标题: 说说4P的售后服务，32赞先！
[{"nameindex":"_1_1","type":1,"imgsrc":"static/image/text.jpg","url":"","desc":"2017年7月11日，室外40度高温，突然接到摄影师电话，炸机了，撞广告牌上了，然后，很差异，4P怎么会炸机，叫摄影师回来查数据先上个图\r\n"},{"nameindex":"_2_344393","type":2,"imgsrc":"201708/26/122903k7qcrkv2cazo4c4c.jpg","multi_size":{"small":"201708/26/122903k7qcrkv2cazo4c4c.jpg@!550","large":"201708/26/122903k7qcrkv2cazo4c4c.jpg@!1920","extra_large":"201708/26/122903k7qcrkv2cazo4c4c.jpg@!2560","wide_450_360":"201708/26/122903k7qcrkv2cazo4c4c.jpg@!450x360","medium":"201708/26/122903k7qcrkv2cazo4c4c.jpg@!1200","square_360_360":"201708/26/122903k7qcrkv2cazo4c4c.jpg@!360x360","standard_640_360":"201708/26/122903k7qcrkv2cazo4c4c.jpg@!640x360"},"url":"201708/26/122903k7qcrkv2cazo4c4c.jpg","desc":""},{"nameindex":"_2_344394","type":2,"imgsrc":"201708/26/122903r48dqffgdvdecncd.jpg","multi_size":{"small":"201708/26/122903r48dqffgdvdecncd.jpg@!550","large":"201708/26/122903r48dqffgdvdecncd.jpg@!1920","extra_large":"201708/26/122903r48dqffgdvdecncd.jpg@!2560","wide_450_360":"201708/26/122903r48dqffgdvdecncd.jpg@!450x360","medium":"201708/26/122903r48dqffgdvdecncd.jpg@!1200","square_360_360":"201708/26/122903r48dqffgdvdecncd.jpg@!360x360","standard_640_360":"201708/26/122903r48dqffgdvdecncd.jpg@!640x360"},"url":"201708/26/122903r48dqffgdvdecncd.jpg","desc":""},{"nameindex":"_2_344395","type":2,"imgsrc":"201708/26/122903m04u844q8054bq5k.jpg","multi_size":{"small":"201708/26/122903m04u844q8054bq5k.jpg@!550","large":"201708/26/122903m04u844q8054bq5k.jpg@!1920","extra_large":"201708/26/122903m04u844q8054bq5k.jpg@!2560","wide_450_360":"201708/26/122903m04u844q8054bq5k.jpg@!450x360","medium":"201708/26/122903m04u844q8054bq5k.jpg@!1200","square_360_360":"201708/26/122903m04u844q8054bq5k.jpg@!360x360","standard_640_360":"201708/26/122903m04u844q8054bq5k.jpg@!640x360"},"url":"201708/26/122903m04u844q8054bq5k.jpg","desc":""},{"nameindex":"_1_3","type":1,"imgsrc":"static/image/text.jpg","url":"","desc":"看了数据，可能是飞机自身问题，马上打电话联系卖飞机给我的，他说直接客服，还会更方便，电话沟通几分钟后，按照提示报修，然后，意想不到的事情开始了，不久后接到顺丰的电话，说是来取件，然后快递回去后给了单号，就是等待，一天刷新几次快递信息！"},{"nameindex":"_2_344396","type":2,"imgsrc":"201708/26/123402wror6r8ojz849ror.jpg","multi_size":{"small":"201708/26/123402wror6r8ojz849ror.jpg@!550","large":"201708/26/123402wror6r8ojz849ror.jpg@!1920","extra_large":"201708/26/123402wror6r8ojz849ror.jpg@!2560","wide_450_360":"201708/26/123402wror6r8ojz849ror.jpg@!450x360","medium":"201708/26/123402wror6r8ojz849ror.jpg@!1200","square_360_360":"201708/26/123402wror6r8ojz849ror.jpg@!360x360","standard_640_360":"201708/26/123402wror6r8ojz849ror.jpg@!640x360"},"url":"201708/26/123402wror6r8ojz849ror.jpg","desc":""},{"nameindex":"_1_4","type":1,"imgsrc":"static/image/text.jpg","url":"","desc":"当时和客服沟通的时候说是要20天左右，结果，忙得后来几天没看物流信息，突然一天，顺丰打电话了，说有个快递送过来了，太意外，马上查一下进度，结果，定损后直接给免费维修，虽然不知道是我们的问题还是飞机本身的问题导致这次炸机，但是就大疆这次的售后服务来说，是我至今遇到过的售后服务最好的一家企业，客服响应快，售后服务速度，质量快，最让我“震精”的是来会快递费用都免费，再来几张图，定损的图！"},{"nameindex":"_2_344398","type":2,"imgsrc":"201708/26/123801i3q4s4ozrw599w6s.jpg","multi_size":{"small":"201708/26/123801i3q4s4ozrw599w6s.jpg@!550","large":"201708/26/123801i3q4s4ozrw599w6s.jpg@!1920","extra_large":"201708/26/123801i3q4s4ozrw599w6s.jpg@!2560","wide_450_360":"201708/26/123801i3q4s4ozrw599w6s.jpg@!450x360","medium":"201708/26/123801i3q4s4ozrw599w6s.jpg@!1200","square_360_360":"201708/26/123801i3q4s4ozrw599w6s.jpg@!360x360","standard_640_360":"201708/26/123801i3q4s4ozrw599w6s.jpg@!640x360"},"url":"201708/26/123801i3q4s4ozrw599w6s.jpg","desc":""},{"nameindex":"_2_344399","type":2,"imgsrc":"201708/26/123801a932k9l19tn2qvt9.jpg","multi_size":{"small":"201708/26/123801a932k9l19tn2qvt9.jpg@!550","large":"201708/26/123801a932k9l19tn2qvt9.jpg@!1920","extra_large":"201708/26/123801a932k9l19tn2qvt9.jpg@!2560","wide_450_360":"201708/26/123801a932k9l19tn2qvt9.jpg@!450x360","medium":"201708/26/123801a932k9l19tn2qvt9.jpg@!1200","square_360_360":"201708/26/123801a932k9l19tn2qvt9.jpg@!360x360","standard_640_360":"201708/26/123801a932k9l19tn2qvt9.jpg@!640x360"},"url":"201708/26/123801a932k9l19tn2qvt9.jpg","desc":""},{"nameindex":"_1_5","type":1,"imgsrc":"static/image/text.jpg","url":"","desc":"最后赞一下大疆，咱中国人的民族企业，良心企业，全球消费级无人机市场份额70%不是随便有的，是大疆公司各部门的努力，也给咱国人挣了面子！"},{"nameindex":"_2_344402","type":2,"imgsrc":"201708/26/123958ovsvsfpyx9tmosuv.jpg","multi_size":{"small":"201708/26/123958ovsvsfpyx9tmosuv.jpg@!550","large":"201708/26/123958ovsvsfpyx9tmosuv.jpg@!1920","extra_large":"201708/26/123958ovsvsfpyx9tmosuv.jpg@!2560","wide_450_360":"201708/26/123958ovsvsfpyx9tmosuv.jpg@!450x360","medium":"201708/26/123958ovsvsfpyx9tmosuv.jpg@!1200","square_360_360":"201708/26/123958ovsvsfpyx9tmosuv.jpg@!360x360","standard_640_360":"201708/26/123958ovsvsfpyx9tmosuv.jpg@!640x360"},"url":"201708/26/123958ovsvsfpyx9tmosuv.jpg","desc":""},{"nameindex":"_1_6","type":1,"imgsrc":"static/image/text.jpg","url":"","desc":"再啰嗦一句，我们还有台S1000+，也炸机了，我自己没注意，退着飞，飞到了高压线上面，然后....现在还是尸体趟在那里！最近空了去修！"}]

作者: fkue138 时间: 2017-8-26
补充一下，大疆售后居然连浆叶都给免费换了一套！良心企业！

作者: 石榴姐 时间: 2017-8-26
楼主您好，感谢您的分享，祝您飞行愉快。
您另外一台机器建议您寄回来，检测后会帮您妥善处理的。
自助寄修网址：http://www.dji.com/cn/service/repair

作者: 想爱DJI不容易 时间: 2017-8-26
本帖最后由想爱DJI不容易于 2017-9-26 18:31 编辑

还是买了精灵的好啊，真是后悔自己购入了Mavic Pro了，刚买回来没多久就成了故障机，才3天时间，没发生过炸鸡，就飞过几次，开机就忽然出现故障了。我感觉Mavic的质量很不稳定，品控完全不行。至少我的拿到才三天，目前IMU、指南针、云台均出现故障。开机约1分钟后，云台相机失控乱动，螺旋桨怠速速度同时出现异常；左前电机经常出现启动堵转。已根据客服指示刷新固件、校准IMU、校准指南针、校准视觉系统，均无效。App提示云台丢失与主机联系、IMU姿态无法获取、指南针异常、视觉定位异常等。换台新的就好了

作者: fkue138 时间: 2017-8-28

想爱DJI不容易Mavic Pro2017-8-26 23:25
还是买了精灵的好啊，真是后悔自己购入了Mavic Pro了，刚买回来没多久就成了故障机，才3天时间，没发生过炸鸡，就飞过几次，开机就忽然出现故障了。我感觉Mavic的质量很不稳定，品控完全不行。至少我的拿到才三天，目前IMU、指南针、云台均出现故障。开机约1分钟后，云台相机失控乱动，螺旋桨怠速速度同时出现异常；左前电机经常出现启动堵转。已根据客服指示刷新固件、校准IMU、校准指南针、校准视觉系统，均无效。App提示云台丢失与主机联系、IMU姿态无法获取、指南针异常、视觉定位异常等。目前客服除了返厂以外没有给出任何有效的解决方案，看论坛也发现了这是普遍现象，返厂估计也不能长久地解决问题。希望大家能够以我为鉴，不要浪费钱在这款产品上。

玩具我们不玩的{:4_150

作者: fkue138 时间: 2017-8-28

石榴姐超级版主2017-8-26 14:10
楼主您好，感谢您的分享，祝您飞行愉快。
您另外一台机器建议您寄回来，检测后会帮您妥善处理的。
自助寄修网址：http://www.dji.com/cn/service/repair

S1000+自己组装的……

欢迎光临大疆社区 (https://bbs.dji.com/)