大疆社区

标题: 大疆air2s、御三，多次质量换货，问题不断！客服沟通无效 [打印本页]

作者: 售后换新十次也不行 时间: 2022-6-15
标题: 大疆air2s、御三，多次质量换货，问题不断！客服沟通无效
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作者: 售后换新十次也不行 时间: 2022-6-15
正式讲事情经过！
首先楼主只是个普通的无人机玩家，绝对不是为了黑而黑。可是对于大疆的售后，实在令人失望！#(不高兴)#(不高兴)
楼主5月6日购买的2s先后经过，售后维修部换机，官网换机，深圳全国唯一旗舰店换机。应该说是经历了大疆所有的售后服务了吧！都没能解决楼主的问题。17天内换了经历三次机子都是2021年12月批次的，其中深圳旗舰店里的只有2021年10月份的。#(喷)
#(灯泡)事情起因是，由于GPS信号低飞机失控。后续而来的换机有各种问题。#(喷)
第一次：云台歪斜，惠州售后维修部换机历时三天#(喷)
第二次：电机异响，惠州售后维修部换机历时三天#(喷)
第三次：电机异响，由于时间原因楼主亲自跨市赶到了深圳，大疆全国唯一旗舰店检测，随后换机过程中拆了两台全新零售机器，第一台飞机表面沾有有不明胶体，有使用痕迹，第二台，四个电机都氧化了，你没听错全新的机器四个电机都氧化了。#(真棒)拆了两台，店员看到都尴尬了。我想问一下大疆，全国唯一旗舰店的柜台零售机，居然有电机生锈，有明显使用痕迹的机器，你们的生活品控已经差到这种地步了吗？
第四次：经过现场旗舰店店员协调，客服承诺，协助我更换2022年最新批次的机器。今天收到发出的机器是2022年12月生产批次的，还是有同样的问题。
我想请问，#换了四次机器电机的问题还不能解决。大疆的售后，能不能给我一个满意的答复。直到发帖的现在，催了一天才回电的工号299的高级客服，一直强调无法解决我的问题，最后甚至直接把顾客电话挂断。换了四次机器电机的问题还不能解决。大疆的售后，能不能给我一个满意的答复。直到发帖的现在，催了一天才回电的工号299的高级客服，一直强调无法解决我的问题，最后甚至直接把顾客电话挂断。到这里，真的是彻底让我对大疆的售后失望！！！
#大疆air2s##大疆售后##大疆##无人机#

作者: 售后换新十次也不行 时间: 2022-6-15
经历六次台机器的换新，实在忍无可忍了，对售后也是伤透了心。最后在我平台发帖的情况下，大疆给出的方案是补差价更换御三 #(喷)#(喷)
细说一下怎么补差价的#(呵呵)
我的air2s有五块电池，都是全新没通电的！
大疆回收的飞机价格6549原价，电池价格是按一个电池580回收（原价699），注意不是按原价哦，随心换也是按照540（原价699）折抵。算下来总共亏了了800左右！还浪费乐人力、物力、时间登成本！#(真棒)其价格远不止800
随后补了3441余元更换了御三。
现场开箱检查没问题，便以为问题终于告一段落了。殊不知……

作者: 售后换新十次也不行 时间: 2022-6-15
今天到的御三还有一个问题：
在云台校准的时候会发生抽搐抖动！#(喷)#(喷)
详细视频可以看我另一个视频贴#(真棒)

作者: Lucas mini2 时间: 2022-6-15
大疆的东西是好东西可是售后实在是......

作者: Lucas mini2 时间: 2022-6-15
建议楼主可以去店里买北京国贸旗舰店是可以买完试飞的第一次见到你这种情况

作者: 售后换新十次也不行 时间: 2022-6-15

Lucas mini26-15 14:20
建议楼主可以去店里买北京国贸旗舰店是可以买完试飞的第一次见到你这种情况

店里拆了两台，四个电机都生锈了

作者: 售后换新十次也不行 时间: 2022-6-15
在一次跟随移动物体拍摄过程中#(呵呵)#(呵呵)
我的御三镜头突然抽搐，然后复位到垂直向下，双击fn键仍然没反应。#(喷)#(喷)只有降落才能恢复
决定再试多次，又出现了抽搐多次回正（向前，或向下）的现象！
随后立马从海上回陆地处理。申请旗舰店检测，旗舰店人员判断云台发生故障，协商官网换机！#(喷)

作者: 售后换新十次也不行 时间: 2022-6-15
飞友们，不看不知道，一看吓一跳。长焦里面长了块霉斑，这下还有啥洗啊！！

作者: 售后换新十次也不行 时间: 2022-6-16
顶一下！被限流了

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