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标题: 我的如影S，升级时，一直提示获取固件列表失败，这个有遇到吗？ [打印本页]

作者: 花栗鼠再次去青岛无缝转场 时间: 2022-9-29
标题: 我的如影S，升级时，一直提示获取固件列表失败，这个有遇到吗？
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作者: 冬瑞 时间: 2022-9-30
楼主您好，抱歉给您带来不好的体验，这一情况建议按照以下方法排查：
1、请确保您的电脑网络正常；
2、请确认您使用的调参软件是最新的 DJI PRO Assistant for Ronin；
3、请确保您的电脑与 Ronin-S 正常连接；
4、建议尝试拨掉连接线后，重启云台，并使用开机升级的方式进行固件升级；
5、建议您尝试更换电脑及线材进行尝试；
6、建议您尝试将跟焦轮摘除后再升级，若摘除后升级成功，烦请寄回跟焦轮给我们哦。
若以上方法均无法解决，烦请确认是无法升级到最新版固件，还是无法升级为任意一版固件 / 降级固件 / 刷新当前固件版本。然后请导出相应的固件升级失败LOG、调参助手升级失败页面、设备SN码等信息给我们哦。

LOG地址：
1、Windows 地址：C:\Users\xxxxxxxx\AppData\Roaming\DJI Assistant 2\RONIN\log
进入方法：
a. 点击我的电脑》进入磁盘C 》进入用户文件夹》进入当前用户文件夹（*请见下图一）》进入AppData文件夹》进入Roaming文件夹》进入DJI Assistant 2》进入RONIN》进入log》导出对应异常log文件（*请见下图二）；
*图一：当前您的文件夹：
<img data-type="image" id="aimg_X5Nxj" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.djicdn.com/data/attachment/forum/202209/30/112712ltvp17yzxvtp4i6v.png@!778w" data-src="//bbs.djicdn.com/data/attachment/forum/202209/30/112712ltvp17yzxvtp4i6v.png@!778w" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/>
图二：log文件夹：
<img data-type="image" id="aimg_JpNN5" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.djicdn.com/data/attachment/forum/202209/30/112740aoxf3tc8vfff52k3.png@!778w" data-src="//bbs.djicdn.com/data/attachment/forum/202209/30/112740aoxf3tc8vfff52k3.png@!778w" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/>
b.在C盘中路径框中输入对应路径：C:\Users\xxxxxxxx\AppData\Roaming\DJI Assistant 2\RONIN\log<img data-type="image" id="aimg_tLAVV" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.djicdn.com/data/attachment/forum/202209/30/112813izhedldhgzom8wzw.png@!778w" data-src="//bbs.djicdn.com/data/attachment/forum/202209/30/112813izhedldhgzom8wzw.png@!778w" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/>
注意需要将xxxxxxx替换成当前您的用户名称哦。

2、Mac 地址： ~/Library/Application Support/DJI Pro Assistant For Ronin/Contents/DJIApp

作者: DJI-RS PM 铁匠 时间: 2022-9-30
截图出来看看呢

作者: 花栗鼠再次去青岛无缝转场 时间: 2022-10-1
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=4554548&ptid=311559" target="_blank"><span class="customName">DJI-RS PM 铁匠</span><span class="customShow">版主</span><span class="customTime">9-30 17:40</span></a>
<span class="customSpan">截图出来看看呢</span></blockquote></div>您好，根据您提供的地址，没找到相应的log，但我在Dji下找到一个log文件，您可以参考一下，看是不是，网络，我换成手机网，家里的宽带，都无法获得到固件列表。跟焦轮我卸载，也是一样的结果。我截图，还有一些信息，供您参考，感谢。<img data-type="image" id="aimg_HP8rS" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.djicdn.com/data/attachment/forum/202210/01/110706gb6pg4lagaisegww.png@!778w" data-src="//bbs.djicdn.com/data/attachment/forum/202210/01/110706gb6pg4lagaisegww.png@!778w" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/><img data-type="image" id="aimg_mkZ0u" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.djicdn.com/data/attachment/forum/202210/01/110709n1kk3khkx9vktdzk.png@!778w" data-src="//bbs.djicdn.com/data/attachment/forum/202210/01/110709n1kk3khkx9vktdzk.png@!778w" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/><img data-type="image" id="aimg_S6lKj" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.djicdn.com/data/attachment/forum/202210/01/110713iihhb8clieiwi8mi.png@!778w" data-src="//bbs.djicdn.com/data/attachment/forum/202210/01/110713iihhb8clieiwi8mi.png@!778w" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/><img data-type="image" id="aimg_Wpfzs" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.djicdn.com/data/attachment/forum/202210/01/110716qzz2krwg2x123ty2.png@!778w" data-src="//bbs.djicdn.com/data/attachment/forum/202210/01/110716qzz2krwg2x123ty2.png@!778w" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/>

作者: 花栗鼠再次去青岛无缝转场 时间: 2022-10-1
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=4554548&ptid=311559" target="_blank"><span class="customName">DJI-RS PM 铁匠</span><span class="customShow">版主</span><span class="customTime">9-30 17:40</span></a>
<span class="customSpan">截图出来看看呢</span></blockquote></div>[2022-10-01 10:45:22:161][info] vZimWnpdu8CmwfgN7xs45YgwCEcAvsIzJ9t2WS7Zc6Cgyw1rJiiK7o8PW3rDT5lYW3FBjdi/Kx39l/Ekq/EVzQ==

[2022-10-01 10:45:22:238][info] vZimWnpdu8CmwfgN7xs45YgwCEcAvsIzJ9t2WS7Zc6Cgyw1rJiiK7o8PW3rDT5lYchN0n7pZNzCq11HNNFYOug==

[2022-10-01 10:45:22:239][info] ECTwHDJU8LnpmTRyFqZy4DziTWbN9e0sC2fZ0kjseC8=

[2022-10-01 10:45:22:501][info] ZrH9+agyOZJB9k/mBSluoltz2iySmqu+udktpG+kHyP20/VShaO9UKR1k1oY0zU89rUcyAYYdMpVROPLs+6cWQ==

[2022-10-01 10:45:22:501][info] ZrH9+agyOZJB9k/mBSluoltz2iySmqu+udktpG+kHyOIy9RW5Vg1XhTyr/ldxtmBxc9gpVjKS8gToSEqkov8tw==

[2022-10-01 10:45:22:522][info] 89BhKOfnjrMQR8fWWVo2t0EKFaysjwnUxjNZIrxWgt6Ty1w8viacAcjr0i3PqB2Ij7PI1t9QR1H3PUW6RmftFQRG6DwSdpi63M3lQBoUuNg=

[2022-10-01 10:45:22:523][info] gL13FvZ4YghjDGRp+8Vd/GiSrIC+IhFc4GE7SRJJRAc+yvfIZzGuzBxnA6u01TL5xI/pHkKdPZiJBBIbbMiEMg==

[2022-10-01 10:45:22:801][info] jpurg/iNDA7CBNguZiDYFADxJZNTFHWGSpz4NQ0X+JQszn3hTQpwFiDAd1upmpv6fPz4Q2HkX2jrEM0gWnxgzg==

[2022-10-01 10:45:22:803][info] 0ztWOTf2p0uz2wcDpUyBGP13W1NbTnalXLwqH12dmUl2xllEL9nflzu7S5UP/5cmSjYDl28HRl0o6ZxID1Q0Rw==

[2022-10-01 10:45:22:804][info] cCbayKK5Cxfr8YYScEvGT0Fkio/nMaKt5lCZYB52YXw=

[2022-10-01 10:45:22:804][info] M2r3A/FsVqmInNCCEppSEUAfrhJQakfDwsTQQnrtM5E=

[2022-10-01 10:45:22:804][info] M2r3A/FsVqmInNCCEppSEUAfrhJQakfDwsTQQnrtM5E=

[2022-10-01 10:45:22:805][info] M2r3A/FsVqmInNCCEppSEUAfrhJQakfDwsTQQnrtM5E=

[2022-10-01 10:45:22:805][info] 6VPwFzeCCbgAJQPB5Md0f7BpI4jGU6qPvBgh0wffFqM=

[2022-10-01 10:45:22:806][info] ZUnSfASzmlA/DC7MGkIm91oSi+kr5wSl9KYX4M5vc2chCa2IRGwXNCFqZS7f7PZ/bYFw3FOoorr+dGy8P/pk+MKvonQCiDoBXVNdcTqsi6V4bqWqreJ+yYgoEzEvezZvZ63pEDCC6mV8GT4344y92djCOVB7kD8unsTnw7+QMR1WZTOX62lblA9AQ5UcywKtA5HiqaUze4B3XwDlh8g9/QRl9vZexn9NAu5HpWAJeYA=

[2022-10-01 10:45:25:265][info] Y4fhOJiInGFMw+HntY0rtiSD1VwLwhuuVdYFE24kFfbFUnfvctEJCiJmyaWdV+Mf

[2022-10-01 10:45:25:266][info] gL13FvZ4YghjDGRp+8Vd/CL7ZC/yDKmToDKj4HNSRS11FxiULj6F/CNzcvarK9KKDxuetjA6t27LKvJF4gAu+WabOvstiNx1UggtTN7kCLSC00uWB02sO92JoSsKFkQBjtZa39b62BCAJ1EBFgcbKg==

[2022-10-01 10:45:25:266][info] pj6hLtDwcn6DkBjMySImWAoK02DnKrc7MaT24aa3Ph0jFvXqngt1HPaTPUocB/mjzVV3v7IPTvW8Q4YP4uCnSA==

[2022-10-01 10:45:34:359][info] wG9OfF5PES2jnctwO5oAy/220/iVBij+7rS2UfpC17pDJW/v6RupmJgvG+62pNJh

[2022-10-01 10:45:34:409][info] gL13FvZ4YghjDGRp+8Vd/B3KiPQfnHVnzwTmpUIUXr/p/MekWwoRU12GNEsRqWGxo3QW72p1pHvcqKR+eZbV5Z5GWCHy4YtoxbuxAis7Pm2VlinVYupl25AX79gaMNBz6DaByZLRyUyunSDXFXB7bw==

[2022-10-01 10:45:36:771][info] 2aax/yvzOvXG8JWxikbziDV0zEGqpaGHDzyOh5xiTBvPdUx5sawQw2OJAOtsrOKN5lVKGmNOk7RiynU1+drGWPkeZUX/A61ZiVpvMPWhEjA=

[2022-10-01 10:45:36:774][info] gL13FvZ4YghjDGRp+8Vd/MdUiR4FbYs093eRtq5TocgChhIMJKGx+D0ZLaRhKBvd

作者: DJI-RS PM 铁匠 时间: 2022-10-8
收到，这边排查一下

作者: 海鸥想在婺源穿梭飞行 时间: 2023-5-24
我也是这样

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