大疆社区

标题: 大疆现在无道德底线了吗?(里面的经历也给精灵玩家借鉴) [打印本页]

作者: AIRSPEED    时间: 2022-10-29
标题: 大疆现在无道德底线了吗?(里面的经历也给精灵玩家借鉴)
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作者: AIRSPEED    时间: 2022-10-29
标题: 这电池叫鼓包吗?
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作者: 石榴姐    时间: 2022-10-29
楼主您好,很抱歉给您带来了不好的体验,经核实,案例:CAS-10908616-Z8L3Q6 检测结果为:Phantom 4系列智能飞行电池鼓包,由于您的产品现已超出保修范围,需付费购新。另外,DJI 大疆创新的维修定损方案,是基于实际检测结果及飞行安全考虑而建议更换新电池的。定损图片您可根据案例预留电话及案例号,通过以下链接进行查询:<a rel="noopener" href="https://repair.dji.com/cn/support/RepairTrace" target="_blank">https://repair.dji.com/cn/support/RepairTrace</a>
电池损坏后,一般对其电芯已造成不可逆转的损伤,拆解会对电池结构完整性造成损坏,为了确保电池的稳定性和可靠性,保障飞行安全,故障电池不进行维修哦。也请您相信我们工程师处理维修问题的专业性,这边还会安排相关工作人员与您联系,烦请保持通讯畅通。
<img data-type="image" id="aimg_gguff" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.djicdn.com/data/attachment/forum/202210/29/104753nlza3hk23f13l52m.jpeg@!778w" data-src="//bbs.djicdn.com/data/attachment/forum/202210/29/104753nlza3hk23f13l52m.jpeg@!778w" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/>
作者: yanran090266    时间: 2022-10-29
很愤怒的样子
作者: AIRSPEED    时间: 2022-10-29
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=4590869&ptid=317341" target="_blank"><span class="customName">石榴姐</span><span class="customShow">超级版主</span><span class="customTime">10-29 10:47</span></a>
<span class="customSpan">楼主您好,很抱歉给您带来了不好的体验,经核实,案例:CAS-10908616-Z8L3Q6 检测结果为:Phantom 4系列智能飞行电池鼓包,由于您的产品现已超出保修范围,需付费购新。另外,DJI 大疆创新的维修定损方案,是基于实际检测结果及飞行安全考虑而建议更换新电池的。定损图片您可根据案例预留电话及案例号,通过以下链接进行查询:https://repair.dji.com/cn/support/RepairTrace
电池损坏后,一般对其电芯已造成不可逆转的损伤,拆解会对电池结构完整性造成损坏,为了确保电池的稳定性和可靠性,保障飞行安全,故障电池不进行维修哦。也请您相信我们工程师处理维修问题的专业性,这边还会安排相关工作人员与您联系,烦请保持通讯畅通。
<a class="picture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=4590869&ptid=317341" target="_blank">[图片]</a></span></blockquote></div>石榴姐,你如何证明这图片是我电池,我给你们传过电池360度的4K画质视频,你们好好看看,这里传不上视频,要不我传上来给大家看看!
作者: AIRSPEED    时间: 2022-10-29
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=4590869&ptid=317341" target="_blank"><span class="customName">石榴姐</span><span class="customShow">超级版主</span><span class="customTime">10-29 10:47</span></a>
<span class="customSpan">楼主您好,很抱歉给您带来了不好的体验,经核实,案例:CAS-10908616-Z8L3Q6 检测结果为:Phantom 4系列智能飞行电池鼓包,由于您的产品现已超出保修范围,需付费购新。另外,DJI 大疆创新的维修定损方案,是基于实际检测结果及飞行安全考虑而建议更换新电池的。定损图片您可根据案例预留电话及案例号,通过以下链接进行查询:https://repair.dji.com/cn/support/RepairTrace
电池损坏后,一般对其电芯已造成不可逆转的损伤,拆解会对电池结构完整性造成损坏,为了确保电池的稳定性和可靠性,保障飞行安全,故障电池不进行维修哦。也请您相信我们工程师处理维修问题的专业性,这边还会安排相关工作人员与您联系,烦请保持通讯畅通。
<a class="picture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=4590869&ptid=317341" target="_blank">[图片]</a></span></blockquote></div><img data-type="image" id="aimg_Rbzf0" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.djicdn.com/data/attachment/forum/202210/29/141243lpmmwqrm8omqkpbj.png@!778w" data-src="//bbs.djicdn.com/data/attachment/forum/202210/29/141243lpmmwqrm8omqkpbj.png@!778w" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/>
作者: AIRSPEED    时间: 2022-10-29
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=4590869&ptid=317341" target="_blank"><span class="customName">石榴姐</span><span class="customShow">超级版主</span><span class="customTime">10-29 10:47</span></a>
<span class="customSpan">楼主您好,很抱歉给您带来了不好的体验,经核实,案例:CAS-10908616-Z8L3Q6 检测结果为:Phantom 4系列智能飞行电池鼓包,由于您的产品现已超出保修范围,需付费购新。另外,DJI 大疆创新的维修定损方案,是基于实际检测结果及飞行安全考虑而建议更换新电池的。定损图片您可根据案例预留电话及案例号,通过以下链接进行查询:https://repair.dji.com/cn/support/RepairTrace
电池损坏后,一般对其电芯已造成不可逆转的损伤,拆解会对电池结构完整性造成损坏,为了确保电池的稳定性和可靠性,保障飞行安全,故障电池不进行维修哦。也请您相信我们工程师处理维修问题的专业性,这边还会安排相关工作人员与您联系,烦请保持通讯畅通。
<a class="picture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=4590869&ptid=317341" target="_blank">[图片]</a></span></blockquote></div>此照片是我电池照的吗?寄回时我原装电池盒都消失了,随便用塑料纸褢一个电池寄回来,你们到底做了些什么?
作者: 石榴姐    时间: 2022-11-1
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&amp;goto=findpost&amp;pid=4591339&amp;ptid=317341" target="_blank"><span class="customName">AIRSPEED</span><img data-type="image" id="aimg_xqEcK" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" data-src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/><span class="customShow">DJI FPV</span><span class="customTime">10-29 19:49</span></a>
<span class="customSpan">此照片是我电池照的吗?寄回时我原装电池盒都消失了,随便用塑料纸褢一个电池寄回来,你们到底做了些什么?</span></blockquote></div>楼主您好,不好意思让您久等了,查询您的案例已经有专人在进行跟进,后续专员还会与您联系沟通的,请保持通讯畅通~
作者: 羚羊想在壶口直线穿越    时间: 2022-11-2
坑你 没商量 我的4p已经一个月了 还没弄好,选择性维修返回就给你埋个雷,厂大硬气,没有竞争对手真不是件好事。
作者: AIRSPEED    时间: 2022-11-4
标题: 精灵4电池显示存在缺陷,应该召回!
精灵4电池显示存在缺陷,会误导使用者误认为电池电量正常,造成过放锁死,在我的三块电池上都发现这样的问题,两块在边沿救了过来,一块锁死了,这种缺陷大疆不承认,只会给个他们不当责任检测报告,如“鼓包”什么的(就算电池实际上没这样问题),各位玩家检查下自己的电池是否存在这样的现象:在存储状态,按压电源键,电池显示两格稳亮,一格闪亮,但一旦电池插入充电器,电池电量就直接掉至最低一格,这种显示假象可能导致你认为电池电量正常(实际已经需充电了),过放锁死,进而造成电池后续的问题(如鼓包等)。这种缺陷,负责人的企业早就召回了,大家观察下自己的电池是否存在这样状况?
作者: AIRSPEED    时间: 2022-11-4
其他电池也可能出现这种问题,各玩家都检查下吧!
作者: AIRSPEED    时间: 2022-11-4
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&amp;goto=findpost&amp;pid=4594498&amp;ptid=317341" target="_blank"><span class="customName">石榴姐</span><span class="customShow">超级版主</span><span class="customTime">11-1 17:26</span></a>
<span class="customSpan">楼主您好,不好意思让您久等了,查询您的案例已经有专人在进行跟进,后续专员还会与您联系沟通的,请保持通讯畅通~</span></blockquote></div>联系了,但对顾客提出的问题不面对,不回答,重复背台词像个机器人的客服就是你们的高级客服吗,麻烦石榴姐了解下!
作者: AIRSPEED    时间: 2022-11-4
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&amp;goto=findpost&amp;pid=4595477&amp;ptid=317341" target="_blank"><span class="customName">djiuser_wmzPXm1</span><img data-type="image" id="aimg_vJEP7" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" data-src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/><span class="customShow"></span><span class="customTime">11-2 13:38</span></a>
<span class="customSpan">坑你 没商量 我的4p已经一个月了 还没弄好,选择性维修返回就给你埋个雷,厂大硬气,没有竞争对手真不是件好事。</span></blockquote></div>确实,他们眼中只有如何坑你花钱,根本没有认真态度来解决问题!这样的企业估计在这样,走不远!
作者: 随缘法王    时间: 2022-11-5
精灵4的售后还能坚持多久 且飞且珍惜
作者: 兰心    时间: 2022-11-5
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&amp;goto=findpost&amp;pid=4598617&amp;ptid=317341" target="_blank"><span class="customName">AIRSPEED</span><span class="customShow">DJI FPV</span><span class="customTime">11-4 22:22</span></a>
<span class="customSpan">联系了,但对顾客提出的问题不面对,不回答,重复背台词像个机器人的客服就是你们的高级客服吗,麻烦石榴姐了解下!</span></blockquote></div>目前市面上出售的任何一款电子产品,都有一定的保修期,厂家在保修期内提供免费的保修服务。对于保修期外的产品我们也会继续提供服务,并基于实际成本收取适当的费用。服务专员也多次联系您沟通解释,期待您的理解与支持。

温馨提示:烦请遵循版规,请勿重复发帖,谢谢。
<img data-type="image" id="aimg_hZYO0" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.djicdn.com/data/attachment/forum/202211/05/120549b1656gpmxu6k1kdm.png@!778w" data-src="//bbs.djicdn.com/data/attachment/forum/202211/05/120549b1656gpmxu6k1kdm.png@!778w" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/>
作者: AIRSPEED    时间: 2022-11-6
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=4599236&ptid=317341" target="_blank"><span class="customName">兰心</span><span class="customShow">超级版主</span><span class="customTime">11-5 12:06</span></a>
<span class="customSpan">目前市面上出售的任何一款电子产品,都有一定的保修期,厂家在保修期内提供免费的保修服务。对于保修期外的产品我们也会继续提供服务,并基于实际成本收取适当的费用。服务专员也多次联系您沟通解释,期待您的理解与支持。

温馨提示:烦请遵循版规,请勿重复发帖,谢谢。
<a class="picture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=4599236&ptid=317341" target="_blank">[图片]</a></span></blockquote></div>拜托你看清帖子内容,我好心向你们反馈问题,你们却担心承担保修责任,这也是你们不敢面对问题,弄虚作假的原因吧?你们站位不够高,以小人之心 度君子之腹恐怕就是形容你们这种情况了吧!
作者: 兰心    时间: 2022-11-7
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&amp;goto=findpost&amp;pid=4600473&amp;ptid=317341" target="_blank"><span class="customName">AIRSPEED</span><img data-type="image" id="aimg_VS1gk" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" data-src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/><span class="customShow">DJI FPV</span><span class="customTime">11-6 12:18</span></a>
<span class="customSpan">拜托你看清帖子内容,我好心向你们反馈问题,你们却担心承担保修责任,这也是你们不敢面对问题,弄虚作假的原因吧?你们站位不够高,以小人之心 度君子之腹恐怕就是形容你们这种情况了吧!</span></blockquote></div>很遗憾给您带来不好的体验,当前情况的确是需要付费处理的呢,期待您的理解与支持。
作者: AIRSPEED    时间: 2022-11-12
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=4601981&ptid=317341" target="_blank"><span class="customName">兰心</span><span class="customShow">超级版主</span><span class="customTime">11-7 16:25</span></a>
<span class="customSpan">很遗憾给您带来不好的体验,当前情况的确是需要付费处理的呢,期待您的理解与支持。</span></blockquote></div>所以你真没看帖子内容,满脑子都是钱!
作者: 陈乐之    时间: 2022-11-29
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&amp;goto=findpost&amp;pid=4608680&amp;ptid=317341" target="_blank"><span class="customName">AIRSPEED</span><img data-type="image" id="aimg_R4q4z" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" data-src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/><span class="customShow">DJI FPV</span><span class="customTime">11-12 21:15</span></a>
<span class="customSpan">所以你真没看帖子内容,满脑子都是钱!</span></blockquote></div>我都坏了好几块电池,也不知怎么坏的。
作者: XLHP    时间: 2022-12-24
不光是精灵,朋友的御2之前也有小问题,客服就随便找了个理由,要收费,人工费比所有配件都贵,
作者: dji精灵4    时间: 2023-1-28
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&amp;goto=findpost&amp;pid=4598531&amp;ptid=317341" target="_blank"><span class="customName">AIRSPEED</span><span class="customShow">DJI FPV</span><span class="customTime">2022-11-4 20:43</span></a>
<span class="customSpan">精灵4电池显示存在缺陷,会误导使用者误认为电池电量正常,造成过放锁死,在我的三块电池上都发现这样的问题,两块在边沿救了过来,一块锁死了,这种缺陷大疆不承认,只会给个他们不当责任检测报告,如“鼓包”什么的(就算电池实际上没这样问题),各位玩家检查下自己的电池是否存在这样的现象:在存储状态,按压电源键,电池显示两格稳亮,一格闪亮,但一旦电池插入充电器,电池电量就直接掉至最低一格,这种显示假象可能导致你认为电池电量正常(实际已经需充电了),过放锁死,进而造成电池后续的问题(如鼓包等)。这种缺陷,负责人的企业早就召回了,大家观察下自己的电池是否存在这样状况?</span></blockquote></div>使用电池起飞前跟起飞后你有注意电池电压变化吗?
作者: dji精灵4    时间: 2023-1-28
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&amp;goto=findpost&amp;pid=4598531&amp;ptid=317341" target="_blank"><span class="customName">AIRSPEED</span><span class="customShow">DJI FPV</span><span class="customTime">2022-11-4 20:43</span></a>
<span class="customSpan">精灵4电池显示存在缺陷,会误导使用者误认为电池电量正常,造成过放锁死,在我的三块电池上都发现这样的问题,两块在边沿救了过来,一块锁死了,这种缺陷大疆不承认,只会给个他们不当责任检测报告,如“鼓包”什么的(就算电池实际上没这样问题),各位玩家检查下自己的电池是否存在这样的现象:在存储状态,按压电源键,电池显示两格稳亮,一格闪亮,但一旦电池插入充电器,电池电量就直接掉至最低一格,这种显示假象可能导致你认为电池电量正常(实际已经需充电了),过放锁死,进而造成电池后续的问题(如鼓包等)。这种缺陷,负责人的企业早就召回了,大家观察下自己的电池是否存在这样状况?</span></blockquote></div>总所周知,所有售后都不会维修零件,只会更换,一方面保证机器不会二次故障,而且官方维修完需要试飞测试,维修完会有保障时间,第二方面对于电池过放锁死情况完全可以拿去第三方进行解锁




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