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标题: 是品控问题还是大疆在忽悠用户 [打印本页]

作者: 蓝天上飞翔    时间: 2023-11-30
标题: 是品控问题还是大疆在忽悠用户
[{"nameindex":"_1_1","type":1,"imgsrc":"","url":"","desc":"前段时间寄去的两块特惠电池经过与客服七天的沟通。最终结果是其中一块更换为全新电池,另一块特惠电池不予更换。同意后,其电池28日寄回。晚上发现所谓的全新电池两侧有使用过的擦痕,问知客服告诉查序例号来看电池使用时间和次数。不查不知道,一查吓一跳,大疆真奇妙。不但所谓的全新电池是当天激活、循环次数为0,特惠电池也是如此。客服给予的答复是售后仓库没有特惠电池了,因此也发了块全新的未使用和测试过的电池。后将此事上传B站后,今天又有客服与我联系说大疆出厂的所有电池都装入飞机测试过,因此有使用过痕迹。前后说法自相矛盾!各位飞友们你们相相他们的说法吗?购买大疆的产品本来是相信这个品牌!但通过此事和几次使用随心换案例,感觉现在大疆是在忽悠消费者。"},{"nameindex":"_2_822307","type":2,"imgsrc":"","multi_size":{"small":"202311/30/155917hoe6qfqwoxenqi3f.jpg@!550","large":"202311/30/155917hoe6qfqwoxenqi3f.jpg@!1920","extra_large":"202311/30/155917hoe6qfqwoxenqi3f.jpg@!2560","wide_450_360":"202311/30/155917hoe6qfqwoxenqi3f.jpg@!450x360","medium":"202311/30/155917hoe6qfqwoxenqi3f.jpg@!1200","square_360_360":"202311/30/155917hoe6qfqwoxenqi3f.jpg@!360x360","standard_640_360":"202311/30/155917hoe6qfqwoxenqi3f.jpg@!640x360"},"url":"202311/30/155917hoe6qfqwoxenqi3f.jpg","desc":""},{"nameindex":"_2_822309","type":2,"imgsrc":"","multi_size":{"small":"202311/30/155931vtll1ca7wcatj0jt.jpg@!550","large":"202311/30/155931vtll1ca7wcatj0jt.jpg@!1920","extra_large":"202311/30/155931vtll1ca7wcatj0jt.jpg@!2560","wide_450_360":"202311/30/155931vtll1ca7wcatj0jt.jpg@!450x360","medium":"202311/30/155931vtll1ca7wcatj0jt.jpg@!1200","square_360_360":"202311/30/155931vtll1ca7wcatj0jt.jpg@!360x360","standard_640_360":"202311/30/155931vtll1ca7wcatj0jt.jpg@!640x360"},"url":"202311/30/155931vtll1ca7wcatj0jt.jpg","desc":""},{"nameindex":"_2_822311","type":2,"imgsrc":"","multi_size":{"small":"202311/30/155942a7c56ll5eqqelq9l.jpg@!550","large":"202311/30/155942a7c56ll5eqqelq9l.jpg@!1920","extra_large":"202311/30/155942a7c56ll5eqqelq9l.jpg@!2560","wide_450_360":"202311/30/155942a7c56ll5eqqelq9l.jpg@!450x360","medium":"202311/30/155942a7c56ll5eqqelq9l.jpg@!1200","square_360_360":"202311/30/155942a7c56ll5eqqelq9l.jpg@!360x360","standard_640_360":"202311/30/155942a7c56ll5eqqelq9l.jpg@!640x360"},"url":"202311/30/155942a7c56ll5eqqelq9l.jpg","desc":""},{"nameindex":"_2_822312","type":2,"imgsrc":"","multi_size":{"small":"202311/30/155946dou6sqpaoctqtazu.jpg@!550","large":"202311/30/155946dou6sqpaoctqtazu.jpg@!1920","extra_large":"202311/30/155946dou6sqpaoctqtazu.jpg@!2560","wide_450_360":"202311/30/155946dou6sqpaoctqtazu.jpg@!450x360","medium":"202311/30/155946dou6sqpaoctqtazu.jpg@!1200","square_360_360":"202311/30/155946dou6sqpaoctqtazu.jpg@!360x360","standard_640_360":"202311/30/155946dou6sqpaoctqtazu.jpg@!640x360"},"url":"202311/30/155946dou6sqpaoctqtazu.jpg","desc":""},{"nameindex":"_2_822318","type":2,"imgsrc":"","multi_size":{"small":"202311/30/161814paeay6v43gg44ogv.jpg@!550","large":"202311/30/161814paeay6v43gg44ogv.jpg@!1920","extra_large":"202311/30/161814paeay6v43gg44ogv.jpg@!2560","wide_450_360":"202311/30/161814paeay6v43gg44ogv.jpg@!450x360","medium":"202311/30/161814paeay6v43gg44ogv.jpg@!1200","square_360_360":"202311/30/161814paeay6v43gg44ogv.jpg@!360x360","standard_640_360":"202311/30/161814paeay6v43gg44ogv.jpg@!640x360"},"url":"202311/30/161814paeay6v43gg44ogv.jpg","desc":"新电池"},{"nameindex":"_2_822319","type":2,"imgsrc":"","multi_size":{"small":"202311/30/161835gmcey0mbum5dbmcf.jpg@!550","large":"202311/30/161835gmcey0mbum5dbmcf.jpg@!1920","extra_large":"202311/30/161835gmcey0mbum5dbmcf.jpg@!2560","wide_450_360":"202311/30/161835gmcey0mbum5dbmcf.jpg@!450x360","medium":"202311/30/161835gmcey0mbum5dbmcf.jpg@!1200","square_360_360":"202311/30/161835gmcey0mbum5dbmcf.jpg@!360x360","standard_640_360":"202311/30/161835gmcey0mbum5dbmcf.jpg@!640x360"},"url":"202311/30/161835gmcey0mbum5dbmcf.jpg","desc":"特惠电池"}]
作者: 王牌吹瓶员    时间: 2023-11-30
楼主的意思是有人拿旧电池刷了数据以后当成新的给客户用是吧?
作者: LudwigVB    时间: 2023-11-30
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&amp;goto=findpost&amp;pid=5120231&amp;ptid=364658" target="_blank"><span class="customName">王牌吹瓶员</span><span class="customShow"></span><span class="customTime">11-30 16:26</span></a>
<span class="customSpan">楼主的意思是有人拿旧电池刷了数据以后当成新的给客户用是吧?</span></blockquote></div>楼主的意思刚好相反吧,特惠电池类似之前的官方翻新机,楼主的意思是既然是翻新电池,那为何循环次数反而是0
作者: 蓝天上飞翔    时间: 2023-11-30
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=5120231&ptid=364658" target="_blank"><span class="customName">王牌吹瓶员</span><span class="customShow"></span><span class="customTime">11-30 16:26</span></a>
<span class="customSpan">楼主的意思是有人拿旧电池刷了数据以后当成新的给客户用是吧?</span></blockquote></div>您回答的对
作者: 蓝天上飞翔    时间: 2023-11-30
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=5120315&ptid=364658" target="_blank"><span class="customName">LudwigVB</span><span class="customShow">DJI Mavic 3 畅飞套装(DJI RC Pro)</span><span class="customTime">11-30 17:02</span></a>
<span class="customSpan">楼主的意思刚好相反吧,特惠电池类似之前的官方翻新机,楼主的意思是既然是翻新电池,那为何循环次数反而是0</span></blockquote></div>您回答的也对,我认为两块都是翻新。只是售后一时大意,把两块都翻新了。
作者: 石榴姐    时间: 2023-11-30
楼主您好,很抱歉给您造成不好的体验。查询您最新的案例,更换的一块电池的确是全新未激活使用的呢,关于您提到全新电池两侧有使用过的擦痕,辛苦您提供对应的图片,这边会进一步核实。我们也非常理解您的心情,若您的确比较担心,也可以将电池寄回DJI 售后服务中心进行检测,我们会持续帮您跟进处理,请放心。
作者: 蓝天上飞翔    时间: 2023-11-30
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=5120363&ptid=364658" target="_blank"><span class="customName">石榴姐</span><span class="customShow">超级版主</span><span class="customTime">11-30 17:37</span></a>
<span class="customSpan">楼主您好,很抱歉给您造成不好的体验。查询您最新的案例,更换的一块电池的确是全新未激活使用的呢,关于您提到全新电池两侧有使用过的擦痕,辛苦您提供对应的图片,这边会进一步核实。我们也非常理解您的心情,若您的确比较担心,也可以将电池寄回DJI 售后服务中心进行检测,我们会持续帮您跟进处理,请放心。</span></blockquote></div>还寄去?这两块电池从18号开始,至今十多天了。来回寄了3次。你们不嫌烦我都烦。寄去后你们检测都是正常的,全新的。我想问下我前几次用随心换时你们也这样说,最后都出问题了怎么解释?你们就是在忽悠消费者!
作者: 小小鱼儿    时间: 2023-11-30
不得不说大疆在售后服务方面还是有许多需要整改的地方。
作者: 琪亚娜    时间: 2023-11-30
楼主的意思是无非就是刷一下数据校准一下容量给我们当小丑看吗?
作者: 蓝天上飞翔    时间: 2023-11-30
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&goto=findpost&pid=5120474&ptid=364658" target="_blank"><span class="customName">琪亚娜</span><img data-type="image" id="aimg_y03pc" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" data-src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/><span class="customShow"></span><span class="customTime">11-30 19:34</span></a>
<span class="customSpan">楼主的意思是无非就是刷一下数据校准一下容量给我们当小丑看吗?</span></blockquote></div>回答正确,但不加分
作者: T-3486784401    时间: 2023-11-30
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&amp;goto=findpost&amp;pid=5120338&amp;ptid=364658" target="_blank"><span class="customName">蓝天上飞翔</span><img data-type="image" id="aimg_MDQ09" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" data-src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/><span class="customShow">Osmo Pocket 3</span><span class="customTime">11-30 17:13</span></a>
<span class="customSpan">您回答的也对,我认为两块都是翻新。只是售后一时大意,把两块都翻新了。</span></blockquote></div>DJI:知道了,下次 RandBetween(5, 10)
作者: 王牌吹瓶员    时间: 2023-12-1
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&amp;goto=findpost&amp;pid=5120337&amp;ptid=364658" target="_blank"><span class="customName">蓝天上飞翔</span><img data-type="image" id="aimg_WkvPZ" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" data-src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/><span class="customShow">Osmo Pocket 3</span><span class="customTime">11-30 17:11</span></a>
<span class="customSpan">您回答的对</span></blockquote></div>理解一下吧,谁都有大意的时候,肯定不是故意的,应该是刷数据的时候大意了,在**堆里没仔细挑,或者是为了让客户用的放心,他们发出之前先试验了200个循环
作者: 石榴姐    时间: 2023-12-1
<div class="quote"><blockquote><a class="nopicture" rel="noopener" href="https://bbs.dji.com/forum.php?mod=redirect&amp;goto=findpost&amp;pid=5120407&amp;ptid=364658" target="_blank"><span class="customName">蓝天上飞翔</span><img data-type="image" id="aimg_Q0ws2" onclick="zoom(this, this.src, 0, 0, 0)" class="zoom" src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" data-src="//bbs.dji.com/static/image/mobile/images/icon/mobile-alt.png" onmouseover="img_onmouseoverfunc(this)" onload="thumbImg(this)" border="0" alt="" onerror="this.src='/static/image/common/state_empty_cover.png';this.setAttribute('data-type','default-image');"/><span class="customShow">Osmo Pocket 3</span><span class="customTime">11-30 18:47</span></a>
<span class="customSpan">还寄去?这两块电池从18号开始,至今十多天了。来回寄了3次。你们不嫌烦我都烦。寄去后你们检测都是正常的,全新的。我想问下我前几次用随心换时你们也这样说,最后都出问题了怎么解释?你们就是在忽悠消费者!</span></blockquote></div>您好,请消消气,关于您反馈的全新电池两侧有使用过的擦痕,烦请提供对应的图片,我们会进一步核实。
作者: 馨馨    时间: 2023-12-3





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