大疆社区

标题: air2s返航途中失联丢失信号官方推责 [打印本页]

作者: djiuser_oLLRPI 时间: 6-9 11:53
标题: air2s返航途中失联丢失信号官方推责
[{"type":1,"key":"first-text","desc":"支持国产支持大疆？本人将21年10月份在杭州实体店购入新款大疆air2s新机一台，至今3年未到，由于条件限制飞行的时间也才8.6h，里程54.1km，飞行次数92次。购机的第一年买入一年版的随心换，转眼第二年收到官方短信随心换到期，虽然飞的少但出于安全考虑还是把一年版的随心换也买入了。第三年没有收到官方随心换到期短信，也许是我没在意吧。也正是飞机飞行信号失联炸机之时。飞机失联掉落的第一时间联系了官方人员，进行了一系列的登记，客服人员说要链接Wi-Fi上传了相关的飞行数据。于是下山找个饭店链接了Wi-Fi上传了相关的飞行数据。不巧的是当天时间比较晚天空不作美连续下了几天雨，就这样折腾几天过后按照官方提供的纬度经度山上寻找了半天没有找到，下山联系官方客服，客服人员甩锅要数据分析得再次支付120元的数据分析费。最终的结果还是得85折购新机方案。飞机信号失联造成的损失得消费者自己买单，作为一个国内大品牌飞行器“大疆”你太让人失望了。以下视频照片飞行途中信号丢失失联的相关资料（官方会删帖）"},{"controller":{},"file":{},"type":2,"multi_size":{"small":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8965OMxxmMzofYnxg1Wh.png@!550","large":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8965OMxxmMzofYnxg1Wh.png@!1920","extra_large":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8965OMxxmMzofYnxg1Wh.png@!2560","medium":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8965OMxxmMzofYnxg1Wh.png@!1200"},"percent":1,"key":"3h7dxi6n","url":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8965OMxxmMzofYnxg1Wh.png","isCompleted":true},{"type":1,"key":"9z6vts7j","desc":""},{"file":{},"type":4,"percent":1,"key":"i0aw65vw","url":"fd0dce10-900a-4af7-8fb8-63e6c5329fdc","isCompleted":true},{"type":1,"key":"imaun70l","desc":""},{"controller":{},"file":{},"type":2,"multi_size":{"small":"https://bbs.djicdn.com/data/attachment/forum/202406/09/896729d1DmQBXyCZQ6JA.png@!550","large":"https://bbs.djicdn.com/data/attachment/forum/202406/09/896729d1DmQBXyCZQ6JA.png@!1920","extra_large":"https://bbs.djicdn.com/data/attachment/forum/202406/09/896729d1DmQBXyCZQ6JA.png@!2560","medium":"https://bbs.djicdn.com/data/attachment/forum/202406/09/896729d1DmQBXyCZQ6JA.png@!1200"},"percent":1,"key":"whmzon0c","url":"https://bbs.djicdn.com/data/attachment/forum/202406/09/896729d1DmQBXyCZQ6JA.png","isCompleted":true},{"type":1,"key":"2enzawke","desc":""},{"controller":{},"file":{},"type":2,"multi_size":{"small":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8942kuxCsyk3VpofAoA4.jpeg@!550","large":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8942kuxCsyk3VpofAoA4.jpeg@!1920","extra_large":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8942kuxCsyk3VpofAoA4.jpeg@!2560","medium":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8942kuxCsyk3VpofAoA4.jpeg@!1200"},"percent":1,"key":"1ues9tqs","url":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8942kuxCsyk3VpofAoA4.jpeg","isCompleted":true},{"type":1,"key":"hxufdd8g","desc":""},{"controller":{},"file":{},"type":2,"multi_size":{"small":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8807YYS1g8MO4KcNCTGT.png@!550","large":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8807YYS1g8MO4KcNCTGT.png@!1920","extra_large":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8807YYS1g8MO4KcNCTGT.png@!2560","medium":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8807YYS1g8MO4KcNCTGT.png@!1200"},"percent":1,"key":"13p2a68q","url":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8807YYS1g8MO4KcNCTGT.png","isCompleted":true},{"type":1,"key":"xpm8hf5m","desc":""},{"controller":{},"file":{},"type":2,"multi_size":{"small":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8811XiYHkfpKgHpxvUf1.png@!550","large":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8811XiYHkfpKgHpxvUf1.png@!1920","extra_large":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8811XiYHkfpKgHpxvUf1.png@!2560","medium":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8811XiYHkfpKgHpxvUf1.png@!1200"},"percent":1,"key":"jyqdtj4b","url":"https://bbs.djicdn.com/data/attachment/forum/202406/09/8811XiYHkfpKgHpxvUf1.png","isCompleted":true},{"type":1,"key":"lqf07k2h","desc":""}]

作者: 兰心 时间: 6-9 12:29
楼主您好，很抱歉给您带来不好的体验，您的案例已安排给专人在进行跟进，后续会与您进行联系的，请保持通讯畅通。

作者: djiuser_oLLRPI 时间: 7-8 08:00
没人跟进

作者: 兰心 时间: 7-8 09:23
很抱歉给您带来困扰，服务专员多次拨打尾号1299的联系号码，一直无法接通。麻烦您取消一下拦截，告知一下方便接听的时间，兰心这边好进一步安排，也请您保持通讯畅通。

欢迎光临大疆社区 (https://bbs.dji.com/)