大疆社区
标题:
大家中秋快乐!....导航位置错误造成丢飞机,是否该赔
[打印本页]
作者:
大熊猫只在牛背山对向拍摄
时间:
9-15 23:42
标题:
大家中秋快乐!....导航位置错误造成丢飞机,是否该赔
[{"type":1,"key":"first-text","desc":"\n案例号:CAS-17886417-Y3C7X0\n问题描述:\n2024-8-19,瑞士采尔玛特下午四点左右,飞行位置及地面坐标不断错误,造成飞机丢失\n1.飞行中,最远180米,最高700米。第14分钟,电量44%,自动返航至H点,高度70米,我在天上始终找不到飞机。从遥控器向下看,返航点显示楼顶,这个返航点是错的。向周围飞开寻找标志物,高度30米,不断刷新遥控器Home返航位置并自动返航,但返航回来向下都是房顶,直至电量耗尽,被迫寻找周围平坦迫降点。\n2.迫降后,马上按遥控器找飞机显示的坐标,开警报闪灯,寻找一小时找不到,当时着急坐标没有记录。\n3.关上再打开遥控器,遥控器找飞机显示新的坐标 46.017754,7.748335,密集居民区,寻找近三小时找不到。这个坐标离飞行线路都好远,离谱。\n4.联系客服上传数据,给出新的降落坐标46.0170214, 7.7473771,是一片荒地,反复寻找找不到。\n准确坐标是飞行及寻找飞机的唯一依据,飞行坐标错误,有记录的地面两个坐标相差百米,是飞机丢失的原因。\n和客服联系,承认坐标错误,但说是在安全警告区飞行,要自己承担全部损失,这个说法不可接受,此次欧洲之旅,维也纳,布达佩斯,苏黎世,卢塞恩,因特拉肯等地都是安全警告区,每天多次飞行没有问题,采尔玛特甚至没有500米限高,这次就飞了700米高,每隔三五天同样话术反复拖延解决,至今已26天。\n\n\n需求/期望:赔偿飞机,我自行承担电池,桨叶,数据卡,欧洲飞行许可保险等其他损失。\n"},{"type":1,"key":"w6otfupd","desc":""},{"type":1,"key":"8htknbx7","desc":""},{"type":1,"key":"mb2xacr9","desc":""},{"type":2,"multi_size":{"small":"https://bbs.djicdn.com/data/attachment/forum/202409/15/8756Q8AHhVdWS596zVpR.jpg@!550","large":"https://bbs.djicdn.com/data/attachment/forum/202409/15/8756Q8AHhVdWS596zVpR.jpg@!1920","extra_large":"https://bbs.djicdn.com/data/attachment/forum/202409/15/8756Q8AHhVdWS596zVpR.jpg@!2560","wide_450_360":"https://bbs.djicdn.com/data/attachment/forum/202409/15/8756Q8AHhVdWS596zVpR.jpg@!450x360","medium":"https://bbs.djicdn.com/data/attachment/forum/202409/15/8756Q8AHhVdWS596zVpR.jpg@!1200","square_360_360":"https://bbs.djicdn.com/data/attachment/forum/202409/15/8756Q8AHhVdWS596zVpR.jpg@!360x360","standard_640_360":"https://bbs.djicdn.com/data/attachment/forum/202409/15/8756Q8AHhVdWS596zVpR.jpg@!640x360"},"percent":1,"key":"1yeixmq7","url":"https://bbs.djicdn.com/data/attachment/forum/202409/15/8756Q8AHhVdWS596zVpR.jpg"},{"type":1,"key":"9vqy9orm","desc":"遥控器找飞机,第二次显示的坐标位置"},{"type":1,"key":"epibcim5","desc":""},{"type":2,"multi_size":{"small":"https://bbs.djicdn.com/data/attachment/forum/202409/15/2586niczoF9IBypBYZUW.jpg@!550","large":"https://bbs.djicdn.com/data/attachment/forum/202409/15/2586niczoF9IBypBYZUW.jpg@!1920","extra_large":"https://bbs.djicdn.com/data/attachment/forum/202409/15/2586niczoF9IBypBYZUW.jpg@!2560","wide_450_360":"https://bbs.djicdn.com/data/attachment/forum/202409/15/2586niczoF9IBypBYZUW.jpg@!450x360","medium":"https://bbs.djicdn.com/data/attachment/forum/202409/15/2586niczoF9IBypBYZUW.jpg@!1200","square_360_360":"https://bbs.djicdn.com/data/attachment/forum/202409/15/2586niczoF9IBypBYZUW.jpg@!360x360","standard_640_360":"https://bbs.djicdn.com/data/attachment/forum/202409/15/2586niczoF9IBypBYZUW.jpg@!640x360"},"percent":1,"key":"be1jnsok","url":"https://bbs.djicdn.com/data/attachment/forum/202409/15/2586niczoF9IBypBYZUW.jpg"},{"type":1,"key":"w9sql2yc","desc":"联系客服后提供的飞行轨迹及迫降位置"},{"type":1,"key":"azr96ouc","desc":""},{"type":2,"multi_size":{"small":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4078JBSiukUHsCPzM6ms.jpg@!550","large":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4078JBSiukUHsCPzM6ms.jpg@!1920","extra_large":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4078JBSiukUHsCPzM6ms.jpg@!2560","wide_450_360":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4078JBSiukUHsCPzM6ms.jpg@!450x360","medium":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4078JBSiukUHsCPzM6ms.jpg@!1200","square_360_360":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4078JBSiukUHsCPzM6ms.jpg@!360x360","standard_640_360":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4078JBSiukUHsCPzM6ms.jpg@!640x360"},"percent":1,"key":"z8af8zjb","url":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4078JBSiukUHsCPzM6ms.jpg"},{"type":1,"key":"p89587zh","desc":"当地环境"},{"type":1,"key":"a4jaahu9","desc":""},{"type":2,"multi_size":{"small":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4583rLubNr9Z3eigKLIv.jpg@!550","large":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4583rLubNr9Z3eigKLIv.jpg@!1920","extra_large":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4583rLubNr9Z3eigKLIv.jpg@!2560","wide_450_360":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4583rLubNr9Z3eigKLIv.jpg@!450x360","medium":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4583rLubNr9Z3eigKLIv.jpg@!1200","square_360_360":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4583rLubNr9Z3eigKLIv.jpg@!360x360","standard_640_360":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4583rLubNr9Z3eigKLIv.jpg@!640x360"},"percent":1,"key":"l1hojqae","url":"https://bbs.djicdn.com/data/attachment/forum/202409/15/4583rLubNr9Z3eigKLIv.jpg"},{"type":1,"key":"ula4mhyj","desc":"遥控器上,显示飞机迫降位置和找飞机位置,相差百米。"}]
作者:
Alazas Donkey
时间:
9-15 23:53
Mavic 3 Pro 啊,怪不得想索赔的,不过我感觉不太可能
作者:
大熊猫只在牛背山对向拍摄
时间:
9-16 00:07
人穷还爱飞,有啥办法呢?
遇到这情况,谁能飞回来?
作者:
Alazas Donkey
时间:
9-16 00:22
下次去极地飞??
作者:
大熊猫只在牛背山对向拍摄
时间:
9-16 00:28
那边被标上飞行警告区咋办
作者:
Alazas Donkey
时间:
9-16 00:54
那是边境吧
作者:
光影居士
时间:
9-16 08:07
应该没有刷新反航点所致,搜星不足难以定位。境外飞行由于GPS原因,尤其在居民区建议视距内飞行。赔付的可能性渺茫,假如买了care可以使用非丢服务。
作者:
大熊猫只在牛背山对向拍摄
时间:
9-16 08:47
搜星足够多。 多次刷新遥控器位置返航点自动返航,飞回的位置都在房顶上方。
周边有干扰的可能性大。
作者:
春媚
时间:
9-16 09:30
您好,很遗憾看到这样的情况,查看您的案例目前已有专员跟进,后续会再次联系您沟通,请保持通讯畅通。
作者:
ide
时间:
9-16 09:46
别用自动返航
作者:
大熊猫只在牛背山对向拍摄
时间:
9-16 10:19
天上如果能看到飞机,肯定丢不了。
自动手动返航都一样,看遥控器导航回来,坐标错就瞎了。
迫降地面找飞机,坐标准了拣回来换套桨叶照样飞,坐标错了找断腿也没影。
换个飞手也会丢飞机。
飞行线路显示,强制降落时就在头顶,手控安全迫降点离Home点20米,实际上根本没看到飞机
作者:
大熊猫只在牛背山对向拍摄
时间:
9-16 10:22
谢谢,盼望尽快合理解决。本人是大疆多年的重度用户,希望大疆成为一家伟大公司。
作者:
庸碌
时间:
9-16 13:40
说实话,不要太过依赖自动返航,能手动尽量不要自动返航
作者:
大熊猫只在牛背山对向拍摄
时间:
9-16 18:12
现在全向避障,无论自动手动,能把飞机安全收回来是硬道理。
导航位置错了,和瞎子乱飞没差别,肯定要丢。
咱们大疆用户,无论新手老手,要求飞行坐标准确,这个要求不过分。
作者:
夏星辰
时间:
9-18 11:55
地面比较复杂,估计自己找是找不回来了,如果是大疆标定问题那肯定是需要大疆赔偿的
作者:
飞天神娃
时间:
9-21 16:51
不知道理解的对不对。是内置的导航地图的数据跟实际不一样吗
欢迎光临 大疆社区 (https://bbs.dji.com/)
Powered by Discuz! X3.2