感谢各位关注此次售后事件的飞友。 售后处理已告一段落, 本人也基本对处理结果满意。 国内售后的反应速度和态度都是挺好的, 联系后第二天第三天就有大概结论出来并且商量解决方法。 但第一次答应75折再次协商答应5折购机, 有点 。。。 这种事情都有讨价还价?
在美国加州的客服, 一直不联系,打了无数电话和在线livechat也没用, 但历时两个月后直接给出结论, 全额赔付不含糊, 这点还是不错, 如果反应速度能再快点并且告知处理进度就更好了:
### 对于相同分析结果但不同处理方法, 我更愿意理解为对市场的定位处理方法不同。以下是美国团队的处理结论:
Dear Customer
After having our data analysis team take a look at the flight log from the flight in question, we were unable to determine the cause of this unfortunate event.
There does not seem to be any user error, but without the craft, to analyze the flight records there is no way to be 100% sure.
With that being said we have decided to cover your unit by warranty, and offer the craft only at no cost to you.
We are in the process of finalizing a new alternative for our customers in who find themselves in situations similar to yours.
We will be sending you a coupon code to make your purchase directly from our online store at http://store.dji.com/?site=brandsite.
This coupon can only be used for the same model of aircraft that was lost, and must be redeemed within 30 days.
If you have any further questions concerning this new process, please feel free to reply to this message, and I will do my best to answer
any questions you may have.
As soon as your code is ready, we will be getting it out to you. Again, Thank You for your patience
Thank you for choosing to fly with DJI
"The Future Of Possible"