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請問CAS-423598-M7X8Y9

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請問CAS-423598-M7X8Y9我今天收到電郵 是給我15天內換新貨嗎?因為之前小悟搖控器也是15日內出問題 換新貨有給我個號碼叫我去官網商城買新的 但是這次OSMO手柄套組沒有給我號碼耶!

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楼主   2017-2-17 2#
Dear DJI User,


After testing and diagnosing your product, DJI will provide you with the free repair service. The repair is expected to be finished in 2 to 3 working days, after which the product will be sent back to you. Thank you for choosing DJI.


Proforma Invoice

Customer:        江陳麟        Case No:        CAS-423598-M7X8Y9
DJI Care balance:                Quote Date:        02-16-17
Remarks:        replace for a new osmo handle

Item        Quantity        Unit Price(USD)        Total Price(USD)
Osmo Handle        1        219.00        219.00
Freight:                        0.00
Total Amount:                        219.00
Discount:                        -219.00
DJI Care deduction:                        0.00
Total Payment:                        0.00

Repair Progress Inquiry:          click to know more   


Essential Information

1. If you'd like to make a change to your shipping address, please contact quote.fb@dji.com.

2. Please note that we cannot take responsibility for any costs, such as customs clearance and postage, incurred as a result of the uses made of your incorrect information.



Best Regards,

DJI Support
夏清  超级版主 2017-2-17 3#
我看了您的案例,我们会帮您免费更换手柄,请您不用担心
楼主   2017-2-17 4#
夏清超级版主2017-2-17 18:27
我看了您的案例,我们会帮您免费更换手柄,请您不用担心
請問是換全新品嗎?
楼主   2017-2-19 5#

請問換新貨給我需要這些流程嗎?

CAS-423598-M7X8Y9 OSMO手柄套組15日內質量問題換新貨給我 請問換新貨需要這些流程嗎? 因之前小悟遙控器也是15日內故障 你們換新貨給我有給我一組號碼讓我自行去商城購買個新的遙控器 但是這次OSMO手柄套組不一樣 我沒收到號碼 反而是看到下圖的狀況 這是正常嗎? OSMO需要飛測? 看了感覺是在維修! 也怕給我是翻新的機器 我是15日內要求換新品!!! 抱歉有點擔心 請官方人員告知一下 謝謝您  下面是收到的電郵 英文障礙不是很明白 但是客服跟我說是換新貨給我!

Dear DJI User,

After testing and diagnosing your product, DJI will provide you with the free repair service. The repair is expected to be finished in 2 to 3 working days, after which the product will be sent back to you. Thank you for choosing DJI.

Proforma Invoice

Customer: 江陳麟 Case No: CAS-423598-M7X8Y9
DJI Care balance:  Quote Date:  02-16-17  
Remarks:  replace for a new osmo handle  
Item Quantity Unit Price(USD) Total Price(USD)
Osmo Handle 1 219.00 219.00
Freight:   0.00
Total Amount:   219.00
Discount:   -219.00
DJI Care deduction:   0.00
Total Payment:   0.00


Repair Progress Inquiry:          click to know more   


Essential Information


1. If you'd like to make a change to your shipping address, please contact quote.fb@dji.com.

2. Please note that we cannot take responsibility for any costs, such as customs clearance and postage, incurred as a result of the uses made of your incorrect information.



Best Regards,


DJI Support
冬瑞  超级版主 2017-2-19 6#
小江60悟pro2017-2-19 00:50
CAS-423598-M7X8Y9 OSMO手柄套組15日內質量問題換新貨給我 請問換新貨需要這些流程嗎? 因之前小悟遙控器也是15日內故障 你們換新貨給我有給我一組號碼讓我自行去商城購買個新的遙控器 但是這次OSMO手柄套組不一樣 我沒收到號碼 反而是看到下圖的狀況 這是正常嗎? OSMO需要飛測? 看了感覺是在維修! 也怕給我是翻新的機器 我是15日內要求換新品!!! 抱歉有點擔心 請官方人員告知一下 謝謝您  下面是收到的電郵 英文障礙不是很明白 但是客服跟我說是換新貨給我!

Dear DJI User,

After testing and diagnosing your product, DJI will provide you with the free repair service. The repair is expected to be finished in 2 to 3 working days, after which the product will be sent back to you. Thank you for choosing DJI.

Proforma Invoice

Customer: 江陳麟 Case No: CAS-423598-M7X8Y9
DJI Care balance:  Quote Date:  02-16-17  
Remarks:  replace for a new osmo handle  
Item Quantity Unit Price(USD) Total Price(USD)
Osmo Handle 1 219.00 219.00
Freight:   0.00
Total Amount:   219.00
Discount:   -219.00
DJI Care deduction:   0.00
Total Payment:   0.00


Repair Progress Inquiry:          click to know more   


Essential Information


1. If you'd like to make a change to your shipping address, please contact .

2. Please note that we cannot take responsibility for any costs, such as customs clearance and postage, incurred as a result of the uses made of your incorrect information.



Best Regards,


DJI Support
[图片]
楼主,您好!昨天夏清已经回复您了,我们会帮您免费更换手柄,请您不用担心。另外不要重复发帖哈。
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